Laurissa Generoso, MBA

Experience

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  Marina Bay Sands

  Apr 2010 - Dec 2021

  Team Management • Pioneer member of Groups Billing Team, personally chosen by Finance Executive Director, that was especially created to handle rooms and/or event charges of groups;• Lead and inspires team members to develop a highly motivated and committed team who all takes pride in their job;• Trains and develops staff to their maximum potentil• Ensures team receives, understands and is ready to execute all updates on company policies & procedures;• Reviews groups before they arrive, assigns and reassigns as needed, to ensure equal distribution of workload among the team;• Checks and approves all forms and invoices prior to submission and issuance;• Created a Billing Inefficiency Log to monitor deviations in team’s Standards and Policies, Operations Management & Organisational Enrichment• Drafted letters, both email and legal, to ensure professionalism, grammatical accuracy and team uniformity• Verify that the correct charges and credits are posted based on the contracts.• Formulated the following as guide and aide in billing process: 1. Standard Operating Procedures (SOP, i.e. Folder Creation for SOX Compliance, 2. Policies and Procedures on Refund Process, Complimentary Rooms/Commissions 3. Event Bill Review Spreadsheet 4. Rooms Audit SpreadsheetInter-Department Management & Communication• Spearheaded inter-department billing-related training• Conducts Billing overview training to new Sales Manager, visiting/transferring Regional Sands Sales Managers• Sends Weekly Guest Ledger Reports to VP-Finance, Financial Controller • Assist Credit and Collection Team with disputes and/or queries on invoices, and making adjustments and amendments when necessary, to ensure timely collection of payments; Show less • Pioneer member of Groups Billing Team that was especially created to handle rooms and/or event charges of groups;• Reviews contracts and ensures that clauses are legally deliverable, otherwise, raises legal letters as and when necessary;• Drafted letters, both email and legal, to ensure professionalism, grammatical accuracy and team uniformity• Formulated SOPs and Policies as guide and aide in billing process:• Spearheaded billing-related trainings for departments that have direct relations with billing i.e. Front Office, Sales, and Reservations; Show less • Chosen among 85 Front Desk Agents for Management Training Program;• Acted as Duty Manager and assisted Front Desk Agents in resolving guest challenges with a scope of authority; ensuring all sources and means have been utilized before referring to Management;• Conducts Pre-shift Briefing to Agents to ensure that they are kept well-informed on hotel occupancy, groups arrival and departure, promotions, course-of-action and other information relevant to daily operations. Show less • Pre-opening team member;• Responsible for check-in and check-out process for 2561 rooms;• Provided quotes for room rates and up-sell the guests when possible and necessary;• Answered queries, of both in-house and non in-house guest, regarding hotel services and property facilities, and provide information about the property and the surrounding community of the hotel;• Ensured that charges and credits are correctly billed to individual guests;• Collected payments for charges on the guest folio;• Ensured all Cash and Cash equivalents are accounted for and balanced after every shift; Show less

  • Manager, Groups Billing | Front Office Groups Operations

    Sept 2017 - Dec 2021

  • Senior Groups Billing Assistant Manager

    Mar 2013 - Aug 2017

  • Assistant Manager, Groups Billing - Finance (Non-Gaming)

    Feb 2011 - Feb 2013

  • Front Office Supervisor - Groups Operations

    Nov 2010 - Jan 2011

  • Front Office Lead (Management Trainee)

    Sept 2010 - Nov 2010

  • Front Office Agent

    Apr 2010 - Aug 2010
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  The Ascott Limited

  Dec 2021 - now

  Global Customer Relations Manager