Jessica Jackson

Experience

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  The Spa - Los Gatos

  Jun 2005 - Apr 2010

  Manager and Admin Assistant
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  Vital Health Institute

  Nov 2006 - Jun 2012

  Surgery Coordinator

  • Coordinated all aspects of hospital-based laparoscopic surgery, from equipment procurement to staffing requirements.Provided comprehensive guidance to patients worldwide, ensuring a smooth surgical journey and delivering exceptionalcustomer service.• Obtained insurance benefits and approvals such as pre-authorizations for surgical procedures and treatments.• Facilitated patient understanding of billing and medical insurance coverage due to out-of-network associated costs.• Skilled in defusing tense situations among staff, fostering cooperation, and earning respect.• Versatile in covering multiple roles within the office to ensure outstanding patient care in a fast-paced environment, including medical assistant, receptionist, and business manager responsibilities.• Organized health fairs and events, fostering relationships with local businesses for sponsorship and support. • Continuously reviewed and refined procedures to streamline operations and eliminate redundant tasks.• Collaborated with patients, physician, and medical teams to coordinate pre and post-operative care.• Provided counseling to patients regarding personal financial responsibilities and collaborated with billing to resolve account issues.• Assisted with medical coding for procedure and diagnosis codes, ensuring accuracy in billing tasks.• Ensured the accuracy of ICD-9 and CPT codes for proper insurance reimbursement.• Proficient in insurance acronyms and knowledgeable about in-network and out-of-network coverages, co-pay and coinsurance.• Managed prescription requests, collaborating with physician and medical staff to ensure accurate medication fulfillment for patients.• Reviewed patient medical charts and collaborated with medical staff to develop comprehensive treatment plans for optimal results.• Developed a comprehensive training manual for the scheduling position to facilitate smooth onboarding of replacements. Show less

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  Kovio

  Aug 2011 - Dec 2011

  Marketing Consultant - Honors Project

  • Acted as client liaison in a group project providing market research and market development recommendations on Near Field Communications.• Provided short and long term solutions for demonstration kit provided to prospective business partners.• Presented insightful ideas on how to maximize growth in the market and suggested potential business partners.• Encouraged further growth and development of brand and laid out ideas for branding

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  SolarTech

  Jan 2012 - May 2012

  Marketing Consultant - Honors Project

  • Exceeded expectations for planned deliverables and consequently provided SolarTech with a model plan to leverage future initiatives to disperse best practices within the industry nationally.• Acted as Team Leader and Communications Coordinator for Marketing Adoption Plan for the SEE Report/tool and Integration into the Solar Industry, where this allowed for a new solar measurement tool to be accepted as one of the future industry standards.• Directed webinars/conference calls with industry leaders to gain insight in order to develop a cohesive marketing strategy that targeted Integrators and Consumers.• Collaboratively developed and launched; brand logo, promotional materials, website content, social media campaigns and web video as part of marketing plan.• Attended Solar Summit where the team received feedback from industry leaders on the tool which in turn lead to many soft sales and created a lot of buzz around the SEE Report. Show less

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  Robert Half International for Office Team Division

  Jun 2012 - Feb 2013

  Staffing Manager and Recruiter

  OfficeTeam is the world’s leading staffing service specializing in the placement of highly skilled office and administrative support professionals, ranging from executive and administrative assistants to receptionists and customer service representatives. OfficeTeam serves businesses and job seekers from more than 315 locations worldwide.Our parent company, Robert Half International, was named FORTUNE® magazine’s “World’s Most Admired Companies” list, ranking #1 in our industry. (March 19, 2012)• Conducted interviews and recruited candidates for targeted temporary placements.• Placed candidates in positions and handled all aspects of coordinating and communicating with clients and candidates.• Utilized various recruiting tools for candidate sourcing such as Career Builder, Linked In, Facebook and Craigslist.• Forged essential relationships with clients and exceeded marketing activity goals.• Successfully acquired a large client needing comprehensive staffing solutions for their call center, management, financial, and administrative roles. Collaborated with team members and received guidance from management to recruit and place suitable candidates. Continued nurturing the client relationship and provided ongoing support to candidates, resulting in majority of temporary staff transitioning to permanent employment positions. Show less

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  O2 Mortgage

  Feb 2013 - Jul 2024

  NMLS #1068500, APMC NMLS 1850, Equal Housing Opportunity NMLS #1068500, APMC NMLS 1850, Equal Housing Opportunity NMLS #1068500, APMC NMLS 1850, Equal Housing Opportunity

  • Sr. Production Manager and Loan Officer

    Jan 2017 - Jul 2024

  • Production Manager and Loan Officer

    Feb 2014 - Jan 2017

  • Client Development Specialist

    Feb 2013 - Nov 2014
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  The Cathy Jackson Group - Intero

  Aug 2024 - now

  Operations Manager