Akash Bhatnagar

Experience

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  Genpact

  Jan 2003 - Jul 2011

  • Led 45 member Team to ensure SLA compliance, Customer satisfaction & Company progression • Reviewing the daily unapplied cash balance and the accuracy of the process to ensure agreed SLAs are met.• Closely monitoring the payments and reviewing the hourly Cash position for the customer.• Managed AR operations which involve close coordination and monitoring with Treasury, Collections, Reconciliations and Technical Accounting team both at business and Genpact.• Planned for Daily Deduction strategy to ensure the targets are achieved with exceeding the overall business goals. • Close Coordination with the technical accounting and collections team to ensure recoverable and payable balances are correctly accounted or collected from the business partners on time.• Closely worked with Customer on day to day operational issues and developing strategy to meet targets for ensuring customer delight. Process Domain expertise in resolving customer and process issues on day to day basis.• Constant client interaction and building relationships with business counterparts. Periodical reviews with process managers and business leaders through process metrics and dash boards.• Drove Improvements - Challenging status-quo environment, identifying gaps in accounting processes, process maps and finding scope for improvements. Focus on Controllership. Fixing upstream and downstream processes to simplify accounting process, reduce flow of open items and avoiding NVAs, etc.• Mentored team members in ensuring timely, accurate and sustained delivery. Identifying development needs, providing constructive and developmental feedback, career planning and growth, backup creation, team motivation, etc.• Reviewed SOP on quarterly basis to ensure the process changes are incorporated and updated along with the signoff from the business. • Joint call and email monitoring with the customer for quality check and adherence to policy & guidelines. Show less

  • Operations Manager - F&A - AR ,OTC,TreasuryReconcilliations

    Aug 2003 - Jul 2011

  • Operations Manager

    Jan 2003 - Jan 2011
• 

  IBM

  Aug 2011 - Jun 2014

  Quality Manager

  Six sigma, Process rengineering , Transactional quality, F&A - P2P, OTC & R2R

• 

  Genpact

  Jun 2014 - Dec 2015

  Senior Manager Re-engineering

  Process Deployment, Lean Six Sigma, Business Transformation, Operation excellence, Re-engineering,Strategic Consulting, including business plan & sales strategy development.

• 

  Accenture

  Dec 2015 - Aug 2018

  Robotics Manager
• 

  EXL

  Aug 2018 - now

  Senior Assistant Vice President

  Digital transformation, Intelligent Automation, Machine Learning,AI, Blue Prism, UI path, Automation Anywhere