Kimberly Chicoine

Experience

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  Transcom

  Dec 2008 - Dec 2009

  Customer Service Representative

  As a customer service representative with Transcom outsourcing for Comcast I assisted with all billing, service, general and troubleshooting issues in a timely and professional manner.

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  ATELKA

  Jan 2010 - Aug 2010

  Customer Service Representative

  Working as a customer service representative I assisted with all billing, service and general questions that Bell Mobility customers had in a timely manner.

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  Kindyroo

  Sept 2010 - Jun 2011

  Foreign Language Teacher

  Developed lesson plans based off Kindyroo's curriculum for Reader Rabbit. Created and incorporated games into the lessons to facilitate with memorizing and learning new words as well as phonetic rules.

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  Japanese International School of Beijing

  Jan 2011 - Jan 2013

  Foreign English Teacher

  Developed lesson plans and exams that followed the Japanese curriculum. Taught grades 2 and 5 through 9. Preformed knowledge transfer to new teachers so they may follow the Japanese school curriculum and to understand how to create and diversify their lessons.

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  Mimon Kindergarten

  Jun 2011 - Dec 2011

  Foreign Language Teacher/ Curriculum Developer

  In charge of the immersion program. Created lesson plans for both the immersion program and the Chinese/English program. Assisted with the Art department to create lesson plans and participated in extra curricular activities.

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  Bright Futures

  Nov 2011 - Dec 2013

  Foreign English Teacher

  Developed lesson plans to suit the needs of personal students. Classes ranged from one on one to eight students. Assisted students with phonics, reading comprehension, improving oral communication and spelling. Taught students from preschool to adult.

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  ICS Courier

  Apr 2014 - Mar 2016

  Customer Service Representative

  Reason for no longer employed: Position was transferred to another province.Created spreadsheets and kept current up to date,Assisted customers with any tracking for their packages, Assisted depots with the same,Technical and web support,General information in regards to company as well as opening accounts

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  Fenêtres Magistral

  Apr 2016 - Oct 2016

  Receptionist

  Creating and designing work documents with Word, PowerPoint, and Excel.Greeting and assisting customers "en salle" and on the phone.Creating and maintaining the monthly schedules for the sellers.Assisting the senior secretary.Entering data for the company.Assisting IT department with on location technical support.Filing gouvernment forms.

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  Fred David

  Jun 2017 - Jul 2017

  Intern System Administrator

  Assisting in all Network/System/Hardware troubleshootingHelp DeskPowershellMicrosoft Server 2012Assisting in implementing upgrades to hardware/software to the server

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  CGI

  Aug 2017 - May 2018

  IT Consultant

  • Provide Level 1 IT support via phone email and chat. Diagnose, troubleshoot, and resolve IT issues. Record incidents reported by clients. Support the client through the problem resolution process and escalate the incident to a higher level, if applicable.• Log and Dispatch incidents based on client needs.• Create, Edit and Modify users’ access in the Active Directory as well as providing them with administrator rights if needed.• Create, Modify and Update users’ accesses in the IBM 3270 environment.• Partof the Asset Management Team; in charge of monitoring client orders, monitoring the PO (Purchasing Order), communicating with the Deskside team for inventory and purchasing, doing follow ups on receipts, and verifying with end users of deliveries. • Head of the Account Management Team ; in charge of updating and modifying end user profiles in the Active Directory, doing follow ups with Active Directory Group owners for access approvals. In charge of managing the Client’s Mainframe Project, which includes the follow up, and training new agents. Managing the Mainframe Tasks. • In charge of creating educational/learning materials (ie: videos/lesson plans/manuals)for the team and client• In charge of training the new agents for calls, and tasks.• In charge of monitoring the task queues for both the Service Desk and Account Management.• In charge of monitoring the incident queues• Creating, Updating, and Modifying the Wiki for Client procedures, troubleshooting steps, and other internal information.• Assisting in administrative tasks for the team Show less

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  Leger

  May 2018 - Mar 2020

  Computer Technician

  Configuring/Managing Linux Servers Implementing new asset management standards/policies Company-wide desk side support Network Administration/System Administration Managing Azure, Active Directory, Cisco Jabber, etc... Hardware repair, installation, and configuration Performing Network Security Vulnerability Scans Creating new Security procedures Hyper-V and Azure VM configuration, management, and support Conducted cloud migrations by moving data, applications and other business elements from an organization's onsite computers to the cloudImplementation and Administrating Office 365 company wideImplementation and Administrating Teams company wideImplementation and Configuration of Cisco UmbrellaImplementation and Configuration of Cisco AMPAdministrating Cisco MerakiCreating Powershell Scripts for better optimization Show less

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  Digital Moment

  Mar 2020 - Oct 2020

  System Administrator

  Building a Full Cloud AD/Domain Network (JumpCloud)Administering an MDM for Mac assetsAdministering support to remote users Canada-WideImplementing VOIP InfrastructureStructuring the IT DepartmentCreating IT Policies and ProceduresAdministrating Office 365 and GSuiteImplementing Microsoft Office 365 and TeamsResearching and implementing products and services for the company's needsManaging company's domain namesMonitor Cloud Network for security risks

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  Lightspeed Commerce

  Oct 2020 - now

  Administering Jamf, Endpoint Manager (Intune), Crowdstrike, Google Workspace Devices/ Google ChromeManaging over 8000 Apple Devices and over 300 Windows devicesConfiguring and deploying patching, OS updates/upgradesConfiguring separate configurations in Endpoint Manager for contractors and internal employeesDeploying Windows 11 remotely to all Windows devicesWriting and creating internal knowledge base articles, user facing knowledge base articles, and internal communicationsConfiguring and deploying Android Work Profiles in Google Workspace Show less Administrating Access Management Platform (Onelogin)Administrating Active Directory, Jira, ConfluenceBuilding and implementing procedures for multiple applications, softwares, and employee lifecycle processesConfiguring and deploying automations for repetitive tasksManaging the Escalation Queue in JiraWriting and creating internal knowledge base articles, user facing knowledge base articles, and internal communicationsManaging the enrolment status of all company owned devices in JamfPart of a selective team of administering auditable software Show less

  • Endpoint Specialist -MDM Administrator

    Mar 2022 - now

  • IT Support Specialist II

    Oct 2020 - Feb 2022