Dr. Lauren Havens, Ed.D.

Experience

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  Cable AdCom

  Jan 1997 - Jan 1998

  Account Executive

  Assisted in creating television ads for companies.

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  MBNA

  Jan 1999 - Jun 2002

  Marketing Coordinator

  Helped to build relationships with Sales Partners by being a liaison between MBNA and the Sales Partner.Developed and implemented a customer satisfaction survey for over 50 Sales PartnersWorked as an integral part of a Process Improvement Team who developed a Marketing Tracking System for all Sales Partners.Helped to track Customer Satisfaction, Disputes and Fraud issues with customers on a daily basis.Volunteered, counseled and advised first year, University of Delaware, MBNA Scholars. Show less

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  Upper Bay Counseling & Support

  Sept 2003 - May 2005

  Formulated and direct career and social related activities for over 60 adolescents.Supervised Therapeutic Summer Program for 16 Adolescents.Collaborated with school administrators to develop mental health plans for clients.Initiated goals with therapist to treat and counsel the client.Led support groups for adolescents with multiple diagnoses. Helped adult clients initiate independence in career and community settings.Developed personal and clinical goals with clients to assist with their daily living.Evaluated mental and social progress of clients on a monthly basis.Created a database of community resources for clients and peers.Goldey-Beacom CollegeCareer Development Volunteer - Oct. 2003 - April 2004Researched and propose Career Assessment software for over 1,000 studentsHelped research and develop Career Development web siteCoached students in career fairHelped speak with students during a Mock Interview Sessions Show less

  • Mental Health Advocate

    Sept 2002 - May 2005

  • Mental Health Advocate

    Sept 2003 - Apr 2005
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  Wilmington University

  May 2004 - May 2005

  Student Affairs Intern

  Developed survey for the office of students with disabilitiesHelped arrange accommodations for students with disabilitiesAssisted in Career Counseling and resume critiquesPerformed various administrative tasks to facilitate career fairs, seminars, and on campus recruitingPosted job opportunities on career centers job board on a weekly basisContacted employers to encourage career fair participationResearched and provided information on the career centers team work seminarPresented information about the career center at the New Student Orientation of 2004Upper Bay Counseling and Support Services, Inc. Show less

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  The Mary Campbell Center

  May 2005 - Mar 2008

  Case Manager

  Served as a resident and respite advocate for adults with disabilitiesScheduled, coordinated and conducted Individual Program Plan MeetingsCoordinated focus of resident programming to ensure residents are as independent as possibleCounseled residents on personal accounts and personal mattersParticipate in the Mental Health Committee, Resident Advisory Committee and Quality Assurance Committee

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  University of Phoenix

  Sept 2007 - Dec 2009

  Professor

  I taught online Psychology Classes for the University. Classes can range from 15-over 25 students.

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  Goldey-Beacom College

  Apr 2008 - Jul 2010

  Career Service Specialist

  Managed Internships for over 60 international students.Implemented a process for maintaining notes on student appointments. Planned and initiated our Career Centers first online job fair with over 170 students and 45 employers in attendance.Created our college's first Senior Seminar which involved educating nominated students about life after college.Created and present Career Development Workshops for undergraduate, MBA students and Alumni.Organized and headed the Annual Internship and Volunteer Fair which brings over 30 Employers and over 100 students together annually.Individually coached over 20 Bachelors and Masters Students as well as Alumni, monthly. Managed a student worker who is responsible for administrative responsibilities. Show less

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  Wilmington University

  Jul 2010 - now

  Lead and support a team while mentoring students in the College of Social and Behavioral Sciences. Part of a team that created and continues to build the Student Engagement Center at Wilmington University.Work with Engagement Team to help develop the Student Engagement CenterWork with Financial Aid, Advising, Student Financial Services, Admissions and the College of Social and Behavioral Sciences to best support students.Sit on the Chapt GPT Committee.Help to build and maintain a culture of services to students. Show less Advise and support over 17,000 fully online students in their courses. Establish communication and engagement initiatives. Administer surveys to enhance support for fully online students. Lead Social Media team for Online Learning. Team Lead for Experiential Learning Strategic Plan. Hold online chat and collaborate hours for students. Create online newsletters and events for WilmU online students. Created and initiated a two-way texting communication plan for online students. Created a Welcome Kit for our fully online students to help them assimilate to the University and to the online learning environment. Helped to create professional development opportunities within Wilmington University. Show less

  • Lead Engagement Counselor

    Feb 2023 - now

  • Online Adjunct Professor

    Jan 2011 - now

  • Online Navigator

    Jul 2015 - Mar 2023

  • Career Counselor

    Jul 2010 - Jul 2015