Theja B

Experience

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  Oracle

  Oct 2007 - Jul 2015

  Network Engineer

  Description: As an integral part of the Network team at Oracle INDIA, was involved in a diverse range of Network related activities. My primary role involves in managing all Network devices like Cisco Router and Switches, Juniper Net screen and related applications.MAIN FOCUS AREAS:• Monitoring, troubleshooting & fine-tuning switches and routers for issues relating to VLANs, Access-lists & Routing Protocols, and Poe• Configuration and Administration of Switches, Routers, Firewalls, resolving L2 related issues if any • Maintaining of all network devices and troubleshooting them remotely IMPLEMENTATION PROJECTS UNDERTAKEN:• Design and implementation of new branch offices in Bangalore ORACLE had around 4 small offices in Bangalore. It was planned to consolidate 4 branches to one huge office with the capacity of 8000 and I was a primary member in setting up of the branch office. Was given the prime responsibility for coordination with vendors at network level for implementation and participated in designing of WAN implementation for the branch. I have done configuration of all Cisco routers and switches in the office.• Responsible for handling all branches of Bangalore at IT level Being part of Global IT group was given the in charge of handling entire GIT operations right from the designing to the approval stage for three branches in Bangalore till all those branches got consolidated. Handled it with great perfection without any escalations.● New DC setup at White field oracle office.After acquiring Axiom’s systems, their DC shifted to oracle office for which I was the primary contact in designing and implementing the setup in the DC. There were around 8 Cisco switches and 2-nexus 5K series switches in this deployment. Show less

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  Thomson Reuters

  Aug 2015 - Aug 2016

  Senior Network engineer

  As a part of Data Center Operations team, was handling all types of Incidents that were escalated from L1 team. Our team is the final level support i.e., both L2&L3 for DCO (Data Center Operations). Also involved in Hardware and software upgrades and migrations of Network and Load balancer devices.MAIN FOCUS AREAS:● Data Center network and security implementation and support● Data Center deployments like network simplification projects, providing and implementing solutions for day-to-day network and Security related issues across the Data Centers● Configuring and troubleshooting 2k Fabric extenders on Cisco Nexus 5k devices● Configuring and troubleshooting port-channels (LACP & Pagp), vPC (Virtual Port-Channel), SVI, HSRP, VRRP, VSS, VDC, VRF, SSO, RPR, Fabric path, Fex (Fabric Extenders)● Experience in handling F5 and ACE load balancers Show less

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  Atos

  Aug 2016 - Nov 2017

  Senior Systems Analyst

  As a part of Marriot MNS (Marriott Network services) our team supports all sort of Network/Security/Load-balancing technologies which include Operations, Implementation and any others which relates to above technologies.MAIN FOCUS AREAS:● Data Center and property network and security implementation and support.● Day to day incidents resolution related to Cisco (IOS & Nexus)/Checkpoint/Web-proxy/F5● Handling escalations● Configuring and troubleshooting 2k Fabric extenders on Cisco Nexus 5k devices● Configuring and troubleshooting PC/vPC, SVI, HSRP, VRRP, VSS, VDC, VRF, SSO, RPR, Fex● Configure and troubleshoot HA cluster, Rules on checkpoint devices in R77 Platforms● Troubleshooting F5 issues and creation of VIP’s as per requirements by Server teams.● Creation and troubleshooting IPsec tunnels between properties and datacenter.● Troubleshooting Websense issues.Implementation Projects Undertaken:● API Segmentation ProjectThis project was initiated by the Middleware team for the deployment of new API servers for which I was involved from network end to support the implementation on F5 Load Balancers. I created around 35 VIPs and pools for both 80 and 443 Port numbers and created a custom profile for Health monitors.● Nexus OS Upgradation of Cisco 5k’s in the Marriott datacenterAs a part of OS upgradation project, I upgraded the OS of around 10 5548UP switches to 7.0(8)N1(1)● Skype for Business Express-route projectThis project was to upgrade the existing Skype infra where the Skype traffic was being routed through the Internet to reach Microsoft Servers. Upon client request, I worked to establish a MPLS link to support Skype traffic and moved the existing traffic from Internet infrastructure to the ExpressRoute infrastructure via MPLS. Show less

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  Dell Technologies

  Nov 2017 - now

  Information Technology Manager

  DESCRIPTION: Currently working as an IT manager of Dell Cloud Handling a Network team of 18 Senior engineers tenured between 8-18 years and Data Protection Team (DPO) of 11 Engineers. Manage and supports all sort of Network/security/Load balancer and Backup technologies as a part of IaaS (Infrastructure as a service) Platform. Provides management of a department or group of technical individual contributors and/or technical leads who are responsible for the support of Dell Technologies Cloud/Azure Cloud and GCP.MAIN FOCUS AREAS: • Tower head of Platform NetOps and Backup team• Report directly to director• Manage Technical Leads and Technical Team • Cross-Functional Teamwork• SOP/MOP Approvals• Projects Management• Attending AAR calls• Retaining top talent• Ensure teams are trained on process, product and corrects deficiencies.• Shift management, and ensures all shifts are filled, VAC/SL/CL management.• Upskilling Team members by Goals Setting and mentoring till they accomplish them. • Recruitment, Termination/Early exit process• Appraisal discussions/Allocations based on performance and ratings, Hike management.• Representation for NetOps and Data Protection team from Icoe in global meetings• Preparing KPI on monthly basis and representing the same to global leaders• Team meeting, Regular 1-1’s, Streamlining the process of day-to-day Operations.● Coordinate with all other platform and applications team to drive platform Stability and take collaboration initiatives to improve.● Handling customer escalations and owing the P1 and P2 issues for our DCs and prepare RCA document. ACHIEVEMENTS AND AWARDS:• Best Performer Award in Q3 FY24• TWO times ROCKSTAR Award in FY-24 and FY-25 for exceptional feedback collected on annual basis by direct reporting team members. This is awarded by DELL across the globe.• Game Changer Award for exceptional support to customers• Dell champion Award• Customer Hero Award Show less