Talk to sales Try for Free
Jon Zilius

Jon Zilius

Customer Service Specialist

Followers of Jon Zilius102 followers
location of Jon ZiliusFairfax, Virginia, United States

Connect with Jon Zilius to Send Message

Connect

Connect with Jon Zilius to Send Message

Connect

  • Timeline

  • About me

    Full-time student at GMU, studying Cyber Security.

  • Education

    • Northern Virginia Community College

      2020 - 2021
      Associate's degree Information Systems Technology 3.581

    • George Mason University

      2021 - 2024
      Bachelor of Applied Science - BASc Cyber Security 3.39

    • Northern Virginia Community College

      2020 - 2021
      Associate's degree Cyber Security 3.373

  • Experience

    • Olympus Imported Auto Parts

      Jan 2012 - Apr 2015
      Customer Service Specialist

      Engaged in the computer system to access products and services for the customers. Required significant knowledge of parts and maintenance for automobiles, while maintaining thoroughness and accuracy with customer orders.Worked in a call center environment, providing customer support to automotive shops across Northern Virginia.

    • The Lighthouse Thai and French

      Mar 2015 - Aug 2017
      IT System Design and Support

      • Implemented remote network printers, creating redundancy for maximum reliability and uptime • Implement, design, and install all software and programming for point-of-sales system• Installed VPN and RDP server for the ability to remotely diagnose and fix network and computer issues in a secure manner• Provided remote tech support for their complete infrastructure

    • Snowshoe Mountain

      May 2015 - Oct 2015
      Village Activities Counselor

    • Snowshoe Mountain

      Apr 2016 - Apr 2017
      Bike Park Trail Tech

      • Build, repair, and maintain Bike Park trails utilizing heavy equipment including but not limited to excavators, skid steers, dozers, etc. in accordance with the goals and objectives set forth by the trail crew foreman.

    • Snowshoe Mountain

      Nov 2017 - Oct 2019

      • Designs and maintains the shape and integrity of all Mountain Bike Park features and trails• Communicating with Operations staff, Attendants and the Terrain Park Manager.• Overseeing the maintenance of features to include shoveling, armoring features, opening and or closing features as needed and delegating these duties when necessary• Training employees in the correct documentation procedures• Assists with the coordination of contests and events• Oversees the aesthetic qualities of the park grounds and facilities Show less • Provide basic life support to our guests• Provide information and guest service to improve the guests’ experiences• Maintain quality of care to those with serious and/or life threatening injuries by training received from NSP, OEC and other necessary courses to provide basic lifesaving first aid• Notify proper medical personnel for advanced life support and transport to proper receiving facilities• Assist local EMS agencies as mutual aid care providers• Prepare trails before opening to provide safe a skiing environment by marking hazards with signs, ropes and/or bamboo poles Show less

      • Bike Park Supervisor

        Apr 2017 - Oct 2019

      • Ski Patrol

        Nov 2015 - Apr 2019

      • Snow Maintenance Tech Groomer

        Nov 2017 - Mar 2019

    • Shirley Contracting Company, LLC

      Oct 2019 - Feb 2021
      Excavator Operator/Interim Foreman

      • Helped lead a small crew supporting the erosion and sediment system• Design and implement erosion and sediment systems for the project• Excavate in varying environments using mini and full-sized excavators• Use of skid steers and rollers for various small tasks around the construction site• Load and deliver small equipment and supplies on a towed trailer throughout the construction site

    • The Anderson Company, LLC

      Feb 2021 - Sept 2021
      Heavy Equipment Operator

      • Operated a variety of equipment under the direction of the site foreman and project manager as needed• Conducted daily equipment checks and performed maintenance as needed including greasing, cleaning, fluid levels, and the other normal daily checks

    • Amazon Web Services (AWS)

      Sept 2021 - now

      • Provide comprehensive technical support to Amazon Corporate employees• Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users• Involved in several projects aimed at increasing efficiency and streamlining tasks within the ITS department• update and create standard operating procedures (SOP) to improve the teams' knowledge management• provide other engineers with education and assistance to help diagnose and solve the issues of the users they are supporting Show less

      • IT Support Associate II (LCC)

        Oct 2022 - now

      • IT Support Associate (LCC)

        Jan 2022 - Oct 2022

      • IT Support Associate (LEM)

        Sept 2021 - Jan 2022

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jon Zilius
      The Mad Inventor: The inventor of all things amazon-ing! - Mar 2023 The DREAMER. An individual contributor or group who always think BIGGER than themselves and what is in front of them. They are creative in every essence of the word, and are always on the look-out for solutions to improve the way they, or their customers work. The Mad Inventor is designed to celebrate a team member who goes above and beyond in Invent & Simplify, Ownership, Dive Deep, Thing Big, Bias for Action and Frugality."These award winners should consider these nominations and… Show more The DREAMER. An individual contributor or group who always think BIGGER than themselves and what is in front of them. They are creative in every essence of the word, and are always on the look-out for solutions to improve the way they, or their customers work. The Mad Inventor is designed to celebrate a team member who goes above and beyond in Invent & Simplify, Ownership, Dive Deep, Thing Big, Bias for Action and Frugality."These award winners should consider these nominations and selections as one of the highest accolades you could receive" Show less
    • Awarded to Jon Zilius
      Ultimate Guides Award Snowshoe Mountain 2019 High awards given to the best performing employee of the year.“Guest driven, Unified team, Integrity always, Down-home hospitality, Epic experiences”