Subhankar Chakraborty

Experience

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  Sheraton Palace Udaipur Resorts & Spa

  Dec 2013 - Mar 2014

  Industrial Trainee

  Greet and act as escort for all fit guests, suite occupants and executive floor guests to their assigned room. Provide comprehensive guest services including information on hotel facilities, translation arrangements, sight- seeing and other locality information, restaurant and airline bookings, onward hotel booking to other hotel, etc. Assist Front Desk staff in the check-in and check-out of guest. Receive guest complaint in a professional manner and reports them to the Duty Assistant Manager. Prepare guest room keys. Guest luggage handling procedure. A proper interact with guests. Handling guests requests. Taking guests calls. Handling guests complaints. Handle wake up calls. Show less

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  The Ritz-Carlton Hotel Company, L.L.C.

  Nov 2016 - Nov 2020

  Welcome and acknowledge all guests according to The Ritz-Carlton standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items.Make beds properly.Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order.Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway). Follow all company and safety and security policies and procedures; report any maintenance problems.Ensure adherence to quality expectations and standards. Show less

  • Guest Relations Coordinator

    Jul 2019 - Nov 2020

  • Guest Relations Attendant

    Nov 2018 - Jul 2019

  • Lobby Attendant And Learning Coach

    Nov 2016 - Nov 2018
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  Palm Heights Hotel

  Apr 2021 - Jan 2022

  Front Desk/ Reservations Shift Supervisor
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  Kimpton Hotels & Restaurants

  Jan 2022 - Sept 2023

  Front Office Supervisor/ Manager on Duty
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  The Westin Mumbai Garden City

  Nov 2023 - Jul 2024

  Assistant Manager- Front Office
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  Sheraton Resort & Spa, Tokoriki Island

  Jul 2024 - now

  Assistant Front Office Manager