CHAMATH KAVINDA

Experience

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  Dialog Axiata PLC

  Mar 2014 - Aug 2014

  Engineering Trainee

  Mobile Communication(2G,3G & 4G)Dialog Broadband Network

• 

  DMS Group

  Sept 2014 - Mar 2015

  Customer Support Engineer

  Gerber TechnologyC - Tex Machines

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  Dialog Axiata PLC

  Apr 2015 - Nov 2021

  Technical Support Engineer

  ❖Conduct troubleshooting of technical issues such as Internet Leased Line, Layer2 IP VPN, Layer3 IP VPN, VOIP, VoLTE, SIP trunk, Hosted PABX, Cooperate APN, IPTV, ES-WiFi, LTE Broadband received via system and other alternative monitoring tools and provide minimum downtime and technical solutions within the agreed and acceptable SLA for the Enterprise portfolio of customers.❖Configuration Experience on both Cisco and Huawei network routers and Switches.❖ Coordinate with Field Support Staff to attend complaint in customer location by taking responsibility and guiding them on how to rectify the faults through monitoring systems in a well efficient manner using the technical knowledge.❖ Deep Knowledge on the architectures of complex technical solutions provided for cooperate customers.❖ Experience in customer handling including network and IT administration divisions of Enterprise customers in challenging technical failures. ❖ Escalate technical issues on last mile technologies such as 4G LTE, Fiber, GPON, Cambium, Wibas to relevant operation divisions.❖ Negotiate with vendor on improving the product or identify possible alternative products & solutions to address the issues that were identified in customer solutions through regular monitoring of failing equipment to be minimize the future Complaints.❖ Internal trainer for Routing, BGP based L3 VPN and MPLS. Show less