Deep Enrich
Varsha Lakshman
392 followers
Bengaluru, Karnataka, India
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About me
Capacity Manager at _VOIS
Education
JSS Academy of Technical Education
2015 - 2018Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering First classActivities and Societies: Completed Engineering in electronics and communication domain Part of social activities conducted in college.
Experience
_VOIS
Jul 2018 - nowJoined VoIS as network services consultant. Worked on 1st line trouble shooting of L2, L3 and other vodafone provided products. Assisted team with improvement plans with respect to KPI, required for better handling of the process and products. Training sessions for team members on usage of technical tools used for troubleshooting.Received Business championship award and monetary awards on multiple occassions for being top performer of the month. Client appreciation for proactive escalation handling considering SLA parameters. Recognition from managers for time management and handling situations single handed while working under pressure. Show less
Capacity Manager
Oct 2023 - nowProblem Manager
Oct 2021 - Sept 2023Network Services consultant
Jul 2018 - Oct 2021
Licenses & Certifications
Cisco Certified Network Associate Routing and Switching (CCNA)
Jetking Rajajinagar IT Training CentreJan 2018
ITIL Foundation Level
AXELOS Global Best PracticeJan 2021- View certificate
Agile Scrum Certifications
UdemyDec 2024
Honors & Awards
- Awarded to Varsha LakshmanBusiness championship award Vodafone Intellingent solutions Oct 2020
Volunteer Experience
Coordinator Of Volunteers
Issued by Volunteer For a Cause (VFC) on Jul 2020
Associated with Varsha LakshmanEducation Mentor
Issued by Volunteer For a Cause (VFC) on May 2020Associated with Varsha LakshmanFundraising volunteer
Issued by No organisation on Jan 2021Associated with Varsha LakshmanStudent Mentor
Issued by Sri Sathya Sai Seva Organisation on Jul 2012Associated with Varsha LakshmanCadet
Issued by NATIONAL CADET CORPS - India on Jun 2010Associated with Varsha Lakshman
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