Daniel Hunt

Experience

• 

  South devon college

  Feb 2000 - Sept 2002

  Student

  Where i learnt GNVQ IT

• 

  Morrisons

  Aug 2006 - Feb 2007

  Garage shop member

  Here i operated a till and did deliveries.

• 

  Woodlands Leisure park

  Jul 2007 - Jul 2010

  Ranger

  As a ranger you were responsible for anything from cleaning, catering, ride supervision, or complaints.I also worked on the zoo-farm feeding and cleaning the animals there,Customer servcice skills were essential.

• 

  Sitel

  Jul 2010 - Dec 2013

  After proving my abilities as a Technical support agent at Sitel, I was promoted to work within the Software Support team.A more focussed role, this job involved supporting any and all software preinstalled on a computer bought from John Lewis within the first 90 days (and sometimes beyond).A wide variety of knowledge in all computer workings as well as being able to learn new hardware and software was essential.Peripheral setup and networking is also involved, assisting everyone from a young ipad user to a business desktop pc user. Show less

  • John Lewis software support agent (call centre)

    Sept 2011 - Dec 2013

  • John Lewis technical support agent (call centre)

    Jul 2010 - Sept 2011
• 

  BT

  Dec 2013 - now

  Supporting a very important client in a small team, ensuring server apps and their users are working, or fixing/escalating problems as needed.Majority of calls require a first time resolution from a multitude of sources and on a wide range of applications (mostly server based). Printers and Profiles also supported via active directory, etc.Vetting had to be passed before acceptance into the role.

  • Shift operations engineer

    Oct 2021 - now

  • Help Desk Support Analyst

    Dec 2013 - now