Jeremy Moyer, MBA

Experience

• 

  Northwestern Community Services

  Sept 2006 - Sept 2013

  ID Support Coordinator

  • Conducted team meetings including: client, service provider(s), physicians, and guardian(s)• Generated revenue of no less than $109,704 annually by completing billable activities• Increased company revenue by $1585.50 monthly by providing services to contract clients• Deterred client(s) from state institutions and hospitals through supportive interventions• Organized and maintained client records for easy access while maintaining confidentiality and compliance regulations• Coordinated out of state case and traveled to individual receiving services to maintain compliance regulations• Supervised individual service plans to ensure services were received as agreed to by team• Supervised In-Home Support services provided to clients and made changes in plan as needed, submitted billing, and checked for compliance with regulations• Interviewed agencies or individual(s) for work with client(s)• Conducted assessments to measure consumer eligibility and level of functioning• Analyzed assessment results and developed plans based on results• Interpreted and synthesized data provided by multiple organizations to create Person Centered Plans• Developed performance indicators and reported quarterly on individuals served• Networked with local state and government agencies• Completed monthly contact with 28 or more clients and reported quarterly on client’s progress with different service providers and compiled team summary of progress• Reviewed and submitted contract authorization to the Office of Developmental Services• Trained NWCS employees how to perform MANDT technique of crisis intervention (David Mandt and Associates)• Provided Crisis Intervention Show less

• 

  ResCare

  Dec 2011 - Apr 2012

  Contract Clinical Supervisor

  • Increased company revenue by initiating clinical (residential and day support) services for nine individuals within a matter of one month• Completed transition and team meetings with individuals’ case managers, families, medical staff, residential staff, and day support staff• Trained and supervised residential and day support staff in the implementation of Individual Service Plans for residential services and day-support services• Acted as point of contact for any issues or concerns related to individuals on caseload• Collaborated with administrators any issues or concerns of families or other agency representatives • Coordinated the interdisciplinary team (IDT) for evaluation, selection of person(s) served and development/ maintenance of service plans• Conducted comprehensive assessments of the emotional, cognitive, and behavioral competence of individuals served• Developed detailed behavioral interventions, developed and reviewed psychotropic medication plans, and trained in the principles of behavioral interventions• Supervised operations to ensure compliance with contractual, legal and regulatory requirements• Monitored consumer activity to ensure maximum attention to consumer rights, protection and safety Show less

• 

  Navy Federal Credit Union

  Sept 2013 - now

  • Branch Engagement Champion• WOC Link Group• Supports senior leadership (CEO, COO, UnderOps, and others) to execute on Corporate vision through initiatives• Aids in translating the “why” behind enterprise changes• Identifies gaps in engagement and communication across the enterprise to facilitate collaboration to bring the right teams together at the right time• Consults and executes upon identified projects, process improvements, and other initiatives• Facilitates collaboration through relationships within the Link group and our networks• Acts as a resource for discovery and evaluation of ideas to help inform which opportunities Navy Federal pursues• Deepens knowledge of team member needs and drivers (through shadowing and other opportunities)• Develops and volunteers with 3rd party organizations and partners to represent and promote the Navy Federal mission in our surrounding community Show less • Coached and mentored Member Service Representatives (MSRs) on Guiding and Engaging Members (GEM) and Finesse• Documented coaching sessions utilizing standardized tools• Provided input on MSRs performance appraisals• Developed and maintained a coaching plan for all MSRs with Supervisor• Performed duties assigned as MSR I• Performed other duties as assigned by Supervisor including, but not limited to: facilitating team meetings, organizing activities and games to increase participation, and attending scheduled trainings and webinars Show less

  • Assistant Manager, Contact Center Operations

    Nov 2021 - now

  • Supervisor II

    Apr 2019 - now

  • Supervisor

    Mar 2016 - now

  • Team Coach

    Jun 2014 - Mar 2016

  • Member Services Representative I

    Sept 2013 - Jun 2014