François-Xavier Cyr

Experience

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  Steak Frites St-Paul

  Aug 2011 - Jul 2014

  Head Waiter / Maître d'hôtel

  I started working as a runner for the first 3 months. I then got promoted as waiter where I greatly improve my social skills, my time management and organization. It is after I got comfortable with dealing with customers and showing motivation at work that I receive the opportunity to become Maître d'hôtel. I was then:- managing the front of the house staff (runners, hostesses and waiters);- creating schedule based on employers' availability and reservation statuses- enhancing customer satisfaction;- organizing group events;- dealing with complaints situation. Show less

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  National Home Services

  Jun 2014 - Aug 2014

  Sales Representative
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  Public Works and Government Services Canada | Travaux publics et Services gouvernementaux Canada

  May 2015 - Sept 2015

  Insurance Advisor

  Over my time at the Public Service Management Insurance Plan Division of the Compensation Sector at Public Works and Government Services Canada, my tasks were:- answering phone calls from applicants;- managing e-mail and paper applications for the insurance plan;- updating the division's database (applications statuses, pending documents, etc.)- providing assistance converting and copying data for a new IT pay system.I was directly answering to the director of the division. Show less

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  Enterprise Rent-A-Car

  May 2016 - May 2017

  Management Trainee Intern
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  Benjamin David Group

  May 2017 - Sept 2018

  Responsible for supporting and working alongside CRM, content and traffic and acquisition teams.- CRM campaign management and deployment of email campaigns for clients across multiple industries throught Salesforce Marketing Cloud (Exact Target)- Creation of Lists and Data Extensions to optimize segmentation.- Results analysis based on KPIs that are most relevant to client’s objectives- Working closely with clients to ensure quality assurance and to manage the scheduling process.- Reporting on results to measure campaign and content effectiveness. Generating actionable recommendations based on data insights. Show less

  • CRM Specialist

    Mar 2018 - Sept 2018

  • Marketing Associate

    May 2017 - Mar 2018
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  Samsung Ads

  Sept 2018 - May 2019

  Platform Specialist
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  SID LEE

  May 2019 - Aug 2019

  Chargé de projets CRM
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  Ipnos

  Sept 2019 - Jan 2021

  CRM Product Manager
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  Sinistar

  Jan 2021 - Feb 2021

  Développeur Web
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  Diff

  Mar 2021 - now

  • Delivery Lead

    Dec 2022 - now

  • Frontend Developer

    Mar 2021 - Dec 2022