Emma Joy Ekstrand

Experience

• 

  Brillybox Publishing and Media Ltd

  Jul 2012 - Apr 2014

  Production Editor

  • Writing stories and articles to be included in the magazine;• Re-writing press releases for publication;• Calling people to request further information for stories and conducting telephone interviews;• Liaising with clients to put together a brief for their advert to be included in the magazine;• Writing advert design briefs for an external design company.

• 

  Mercury Promotions UK

  Jan 2014 - Feb 2018

  Press Officer

  • Liaising with members of the press to promote events; • Producing information packs for press, potential sponsors and attendees; • Responding to queries from members of the press and public via email and social media (predominantly Facebook).

• 

  Freelance

  Apr 2014 - Feb 2018

  Writer

  • Writing stories or articles to the brief of the client;• Requesting feedback from the client and making any changes requested;• Typing-up handwritten interview notes and re-writing these so they are suitable for publication. • Conducting telephone interviews. • Proofreading material to ensure that it is free of errors and suitable for publication. • Performing other related duties as requested by the client.

• 

  Language Link Russia

  Sept 2014 - May 2015

  English Teacher

  • Teaching English to classes of up to 15 students, with classes consisting of both children (from age eight upwards) and adults; • Administrative duties connected to my role as a teacher, such as keeping accurate registers and progress reports.

• 

  Klarna

  Feb 2018 - now

  • Incident Manager

    Sept 2023 - now

  • Quality Process Analyst

    Sept 2019 - Oct 2023

  • Service Specialist (Customer Service)

    Oct 2018 - Sept 2019

  • Service Agent (Customer Service)

    Feb 2018 - Oct 2018