Emma Joy Ekstrand

Emma Joy Ekstrand

Production Editor

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location of Emma Joy EkstrandGreater Stockholm Metropolitan Area

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  • Timeline

  • About me

    Incident Manager at Klarna

  • Education

    • University of Chester

      2008 - 2011
      Creative Writing and English Creative Writing and English
    • Stockholms universitet

      -
      Master's degree Literature
  • Experience

    • Brillybox Publishing and Media Ltd

      Jul 2012 - Apr 2014
      Production Editor

      • Writing stories and articles to be included in the magazine;• Re-writing press releases for publication;• Calling people to request further information for stories and conducting telephone interviews;• Liaising with clients to put together a brief for their advert to be included in the magazine;• Writing advert design briefs for an external design company.

    • Mercury Promotions UK

      Jan 2014 - Feb 2018
      Press Officer

      • Liaising with members of the press to promote events; • Producing information packs for press, potential sponsors and attendees; • Responding to queries from members of the press and public via email and social media (predominantly Facebook).

    • Freelance

      Apr 2014 - Feb 2018
      Writer

      • Writing stories or articles to the brief of the client;• Requesting feedback from the client and making any changes requested;• Typing-up handwritten interview notes and re-writing these so they are suitable for publication. • Conducting telephone interviews. • Proofreading material to ensure that it is free of errors and suitable for publication. • Performing other related duties as requested by the client.

    • Language Link Russia

      Sept 2014 - May 2015
      English Teacher

      • Teaching English to classes of up to 15 students, with classes consisting of both children (from age eight upwards) and adults; • Administrative duties connected to my role as a teacher, such as keeping accurate registers and progress reports.

    • Klarna

      Feb 2018 - now
      • Incident Manager

        Sept 2023 - now
      • Quality Process Analyst

        Sept 2019 - Oct 2023
      • Service Specialist (Customer Service)

        Oct 2018 - Sept 2019
      • Service Agent (Customer Service)

        Feb 2018 - Oct 2018
  • Licenses & Certifications

    • BA Hons Creative Writing and English

      University of Chester