Carl Mosby III

Experience

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  McKesson

  Jan 2004 - Jan 2005

  Network/Desktop Specialist

  • Designed and implemented a more efficient PC staging process. This process increased laptop loss prevention and enabled new hire employees to receive their laptops quicker.• Participated in a mass laptop upgrade that required data backup, OS imaging, and data restoration.• Analyzed trends of customer issues and created a document that provided suggestions for quick issue resolution. • Planned and executed projects (researched, organized, and documented findings as needed.• Established and maintained effective relationships with customers and vendors. Show less

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  McKesson Provider Technologies

  Jan 2005 - Jan 2007

  Presales Technical Engineer

  • Experience in hospital site technical implementations with a financial scope impact ranging from $250K to $1 million.• Configured and supported Microsoft SQL Cluster Environments for failover which reduced the amount of server downtime due to software or hardware failures.• Key project team member for all technical aspects of the Horizon Patient Folder (HPF) electronic medical records system.• Created quality improvement documents that contributed to effective hands-on and lecture led training courses, and a more efficient installation process and effective IS staff training courses.• Executed project objectives, deliverables, work plans, and timelines.• Participated in project lifecycle process improvement teams.• Experienced in remote troubleshooting and server support.• Managed expectations within the business regarding functionality, scope, and deliverables.• Analyzed business problems and constraints during the project lifecycle and hospital support phases, identify options and recommend solutions.• Ensured project documents were complete, the current revision, and archived correctly. Show less

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  Texas Instruments

  Aug 2007 - Jan 2012

  Senior Windows Server Administrator

  • Responsible for the operational tasks and maintenance of 400+ Windows Servers in the Santa Clara and Worldwide domains.• Advise on new techniques and perform cost benefit analysis for implementing new systems.• Develop policies, procedures, and standards to improve the Windows Servers environment.• Resolved daily systemic and operational malfunctions ensuring minimal loss of work productivity.• Provide training and consultation to team members and internal clients on new procedures and systems.• Solve a wide range of complex problems through assessment of various techniques and approaches to develop appropriate, imaginative, and practical solutions. • Coordinate tasks with team members to ensure availability of resource needs to complete projects.• Oversee Windows Print Queue Management, driver testing, and Window Print Cluster environment to maintain stability and performance.• Active directory account creation, deletion, and administration.• Participate in the Disaster Recovery testing process. Show less

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  Pingar

  Jan 2012 - Jan 2013

  Sr. Presales Technical Engineer

  • Create documentation for the installation and configuration of the Pingar API.• Regularly test the Pingar API in test and demo environments to ensure that fresh installs and upgrades will happen smoothly. Report back to the development staff any problems that have been encountered.• Host demos of the metadata extractor SharePoint solution in remote settings in addition to onsite presentations and at conventions. • Scope the API solution required to address customer requirements and recommend solutions that optimize value for both the client and Pingar.• Build Cloudshare server demonstration instances of the SharePoint metadata extractor that can be distributed to potential clients.• Coordinate closely with internal sales and service resources to align solution design with the customer’s business requirements.• Provide necessary training to the sales team to enhance their product knowledge and technical sales skills.• Monitor customer support for the proposed solutions using the Pingar API throughout the sales process and alert the sales to team to possible risks to deal closure.• Pursue additional opportunities for the Pingar API to be used by potential clients and engage their technical staff to evangelize Pingar and drive interest of these opportunities.• Assist with the development and implementation of product benchmarking, competitive analysis, whitepapers, co-marketing, and sales and marketing support.• Respond and support the RFI/RFP process in an effective and efficient manner.• Guide potential clients through the Proof of Concept (POC) lifecycle by providing necessary support and troubleshooting issues.• 24/7 customer support for domestic and international clients. Show less

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  VERISIGN

  Jan 2014 - May 2017

  Sr. Sales Engineer III
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  Akamai Technologies

  May 2017 - Jan 2019

  Senior Solutions Engineer
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  Shape Security

  Jan 2019 - Oct 2023

  • Manager, Solutions Engineering - West

    Mar 2020 - Oct 2023

  • Sr. Solutions Engineer

    Jan 2019 - Mar 2020
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  F5

  Feb 2019 - now

  • Director

    Oct 2023 - now

  • Senior Manager, Solutions Engineering

    Feb 2019 - Oct 2023