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Naveen Mulgund

Customer Support Engineer

345 followers

Bengaluru, Karnataka, India

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Timeline
About me
Vice President |Service Desk Management |IT Service Management |Project Management |Avid Runner and Aspiring Mountaineer!
Education
- B.E with PRINCE2® Practitioner and ITIL Certifications
  -
  Bachelor of Engineering (B.E.) Electrical, Electronics and Communications Engineering
Experience
- Alphabetics Computer Services Pvt. Ltd. - India
  Oct 2004 - Feb 2005
  Customer Support Engineer
- CMS Computers Limited (INDIA)
  Mar 2005 - Jun 2006
  Customer Support Engineer
- HSBC
  Jul 2006 - Sept 2016
  - Manager - Process Re-engineering and Implementation
    Jan 2016 - Sept 2016
  - IT Service Delivery Manager
    Jul 2006 - Dec 2015
- Northern Trust
  Sept 2016 - now
  - Vice President Service Delivery
    Nov 2024 - now
  - Second Vice President / Manager - IT Service Delivery
    Sept 2016 - Nov 2024
Licenses & Certifications
- ITIL® version 3 Foundation Examination
  EXIN
  Sept 2011
- ITIL Service Operations Certified
  AXELOS Global Best Practice
  Mar 2017
- PRINCE2® Practitioner
  AXELOS Global Best Practice
  Apr 2016