Katerina Liaskou

Experience

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  Sports Village Athitaki

  Jun 2013 - Aug 2022

  Summer Camp Counselor

  -Supervising children during all activities, ensuring their safety, well-being and adherence to camp rules-Planning, organizing and leading various recreational, educational and social activities-Implementing behavior management strategies to address challenges or conflicts among children, promoting positive behavior and conflict resolution skills-Facilitating skill-building activities- Participating in safety training sessions, implementing safety protocols- Participating in staff training sessions, workshops end evaluations to enhance counseling skills, leadership abilities and overall performance as camp counselor - Conducting staff training sessions Show less

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  Inditex

  Dec 2014 - Jun 2015

  Retail Specialist

  -Assisting customers with product inquiries, resulting in high costumer satisfaction ratings-Managing inventory and restocking to ensure product availability and maximize sales-Collaborating with team members to create engaging displays and increasing store traffic-Operating cash registers and processing transactions accurately and efficiently

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  Notos Group

  Oct 2016 - Jun 2017

  Marketing/Visual Merchadising assistant

  -Co-Responsible of stores display (creation and implementation)-Promoting the image and the products of the store-Assisting with visual merchandising tasks such as setting up displays -Arranging products of the store -Market research-Assisting with creation of marketing content

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  Webhelp

  Nov 2019 - Jun 2021

  Customer Care Advisor/ Client Service Specialist

  -Investigating and resolving client issues, complaints technical assistance and troubleshooting guidance-Providing product/services information and resolving any emerging problem that customers might face with accuracy and efficiency-Ensuring excellent service standards and maintaining high customer satisfaction -Educating customers on the features, benefits and usage of products-Identifying and addressing underlying issues or recurring problems-Managing client account, updating customer records-Building and nurturing positive relationships with customers-Documenting customer interactions, inquiries and resolutions Show less

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  Roskilde Friskole

  Aug 2021 - Nov 2022

  Educator

  -Conducting classes, lectures and interactive sessions-Assisting the lead teacher in implementing lesson plan and instructional activities-Supervising students in various settings -Providing one-to-one or small group support to students who require additional assistance -Providing support students with special needs or disabilities,-Implementing individualized educational plans-Collaborating with other educators, administrators and support staff

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  Boserup Roskile Opholdssted

  Aug 2021 - Jul 2022

  Pedagogue

  -Reaching and reinforcing basic life skills to students-Implementing strategies to manage challenging behaviors-Developing and implementing cognitive stimulation activities-Collaborating with other care professionals, therapists and caregivers to provide integrated support-Advocating for the educational and developmental needs of residents within the care home and with external agencies- Providing counseling, emotional support and guidance to individuals, their families etc

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  Medtronic| Foundever Group

  Oct 2022 - Jun 2024

  Product Support Specialist

  -Working and providing services in customers and clients within Diabetes Sector-Diagnose and troubleshoot issues related to the insulin pump, Guardian sensors, software applications (like the CareLink system), and other connected devices-Collaborating with HealthCare-Working and providing services in customers and clients within Diabetes Sector-Assist users with setup, configuration, and calibration of the pump and sensor systems-Offer post-sales support, ensuring customer satisfaction-Maintain a deep understanding of the technical specifications, clinical benefits, and operations MDT products-Document all support interactions accurately in the CRM system or ticketing system for traceability and compliance Show less

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  Foundever

  Oct 2022 - Jun 2024

  Team Lead Manager

  -Providing comprehensive education and training -Establishing and tracking key performance indicators, monitoring, assessment-Providing Documentation and Record Keeping-Monitoring and Evaluating the performance of team members-Setting Measurable goals and objectives for the team-Building and maintaining relationships with key stakeholders-Facilitating problem- solving within the team

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  Dialectica

  Jan 2025 - now

  Consulting Associate

  -Liaise with clients to get a deep understanding of their business knowledge gaps and needs-Compile and share a high-quality expert profile briefing with our clients-Perform critical research into markets and companies around the globe-Reach out to experts on a regular basis to screen and validate their knowledge and relevance on specific projects-Connect experts with our clients based on their project needs-Ensure our clients’ best interests throughout our collaboration, while safeguarding their data and information Show less