Dominique Clemons

Experience

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  Royal Farms

  Jun 2012 - Aug 2015

  Customer Service Associate

  • Created a positive experience for customers and courteously managed customer concerns• Ensured that all guests received a warm greeting at the register, thanks for their patronage • Accurately counted and verified contents of the cash drawer at the beginning and at the end of each shift• Served and prepared meals ordered through the kiosk system• Maintained operational excellence in store cleanliness, food safety, merchandising, and just in time inventory Show less

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  Year Up

  Jan 2015 - Jan 2016

  Information Technology Student

   Enrolled in a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training, and a six month corporate internship Participated in Information Technology track, which prepares students primarily for roles in desktop support, IT help desk, software development/testing, and business operations Earned 22-28 credits through the American Council on Education's College Credit Recommendation Service (ACE CREDIT); relevant course work include Intro to Computer Applications, Business Writing, Public Speaking, and Career Development; recognized fully by George Mason University, Northern Virginia Community College, Johns Hopkins University, Montgomery College, and 2,000 other colleges/universities nationwide Show less

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  Baltimore Orioles

  Apr 2015 - May 2017

  Usher

  • Welcomed fans (guests) with a pleasant and hospitable disposition• Professionally handled difficult situations that may arise with unsatisfied customers and suggest possible resolutions• Worked in a team environment• Ensured public safety of customers ushering to seats and escorting unruly guests out of the stadium• Coordinated with others to accomplish efficiency and organization• Maintained order and ensure adherence to safety rules• Work with minimal to no direction Show less

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  CareFirst BlueCross BlueShield

  Jan 2016 - Jul 2016

  Desktop Services Intern

  • Diagnose and conduct issue resolution on software and hardware incidents, including operating systems. • Accurately record, update and document requests using the IT service desk system.• Install and configure new IT equipment. Such as laptops, desktops, headsets, and printers.• Configure iPhones and reimage laptops and PCs for CareFirst associates.• Maintain and establish effective working relationships with all levels of clients, including executives.• Install system software and hardware requested by associates or departments.• Use professional knowledge, experience and technical expertise to respond to questions and solve problems. • Engage with associates in detailed correspondence with questions or concerns with technical issues.• Work in a performance-based and structured environment while demonstrating high ethical standards.• Identifies, researches, and corrects problems of associates' inquires. Show less

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  Helion Automotive Technologies

  Dec 2016 - Dec 2017

  Desktop Support Technician

  • Provide users with technical support for computer problems• Troubleshoot thoroughly with users to identify their issue, and create a resolution• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.• Maintain the peripherals, such as printers, that are connected to the network.• Refer major hardware or software problems or defective products to vendors or technicians for service.• Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.• Configure and test computer hardware, networking software and operating system software.• Configure, monitor, and maintain email applications or virus protection software.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.• Responsible for documenting and updating all customer correspondence and relevant internal information in support tickets via ticketing system. Show less

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  Frontier Airlines

  Jan 2018 - Mar 2019

  Flight Attendant

  • Demonstrated all safety and emergency protocols before aircraft departure.• Maintained the well-being, safety, security and comfort of our passengers onboard the aircraft.• Assisted in all passenger interactions in order to help answer any questions, address concerns and sell products onboard.• Followed all Federal Aviation Regulations as required as well as all established Frontier Airlines policies and procedures.• Projected and maintained a positive attitude and composure at all times.• Maintained professional appearance and compliance with uniform and appearance guidelines while in public view. Show less

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  United Airlines

  Apr 2019 - now

  Flight Attendant

  • Ensure the safety, security, and comfort of passengers for domestic and international flights.• Provides attentive, friendly, personal, and professional customer service during all phases of flight (boarding, food service, deplaning etc.)• Maintains professional appearance and compliance with uniform and appearance guidelines while in public view (e.g. during commute, pre-flight activities and flight operations)• Qualified in all evacuations, firefighting, first aid, and other life saving techniques onboard Boeing Aircrafts (737 ,757, 767, 777) as well as Airbus (A319/A320).• Sells snacks and/or beverages (including alcohol), collects and stows all beverage and snack service items inflight and prior to landing, and informs passengers of all onboard products.• Projects and maintains a positive attitude and composure at all times.• Participates and complies with all DOT, FAA, and United Airlines’ regulations regarding drug and alcohol compliance of safety-sensitive transportation employees.• Performs tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items. Show less