Maria Mota

Experience

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  Theatre, Cinema and Television Production

  Sept 2001 - Jun 2011

  Set, Props and Costume Designer - Art Production Companies

  Collaborate as a free-lance art designer on multiple artistic projects and productions.• Cinema:- Fado Films, Senhor X and A Fuga, by Gonçalo Galvão Teles- M.GN. Films, Até Amanhã Camaradas and O Purgatório 20,13, by Joaquim Leitão• Television:- R.T.P.1 (Portuguese national television), Conta-me Como Foi, by Fernando Ávila- N. Theias Lda, Advertisements, by Nuno Theias• Theatre:- Teatro Politeama, Amália, by Filipe La Féria- Teatro Taborda, O Público, by António Pires- 2º Encontros a Monte de Tomar, Aldeia dos Duendes- Os Valdevinos (Puppet Theatre), As Aventuras de João Sem Medo- Teatro da Joana, Tudo para a Vaca, by Teatro à Solta Show less

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  Princess Cruises

  Sept 2010 - Jul 2011

  French Painter Polisher - Hotel Management Team

  • Ensure all interior renovation projects are completed as planned.• Execute wood finishing techniques on-board, while cruising the Caribbean Sea and Alaskan coast.

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  Self-Employed

  Jan 2011 - Jan 2013

  Private English Tutor

  • Provide English tuition sessions for Italian students, improving their overall study methods and final academic grades. • Create unique English exercises for each student, to provide individual and personalized lessons.

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  Xerox

  Sept 2013 - Jul 2020

  The Transition Coordinator fulfils a key support role within the Project Management team, applying the TTMP (Transition and Transformation Management Process) in order to turn projects for the transformation of office printing and environments into an operational reality.• Ongoing planning and co-ordination of the required resources needed to complete the work package on time and to budget in line with accepted industry practice (e.g. PMI or Prince 2).• Plan and coordinate deliveries and installation of devices throughout EMEA and DMO-E regions during Transition & Transformation phase (T&T).• Coordinate teams of identified resources assigned to the work package as well as managing agreed elements of the relationships with relevant stakeholders. Show less The PMO coordinator supports the internal project teams with the implementation, planning and delivery of projects across EMEA and DMO-E regions.• Project planning and reporting, risks and issues management, Support Logistics & Supply Chain Functions.• Lead regular projects reviews to ensure projects are delivered within time and budget constraints and meet the required level of quality.• Ensure that feedback on current project portfolio is communicated to the different teams and senior managers. Show less As an XPPS Operations Service Delivery SPOC for France my key responsibility is to be the Single Point of Contact for Partners for service and process support in Managed Print Services.• Partner's operational support. Service Delivery single point of contact for France, Belgium and Luxembourg.• Support partners and countries representatives through training, queries management and high-level escalations (internal and external) engaging departments/teams (Service Desk, Supply Chain, local teams, Finance, Technology, ASR, ORR, etc.) in a cross-functional continuous coordination and service improvement.• Regular data quality monitoring and reporting: analysing root causes of major issues and conducting action plans to prevent or minimize service delivery impact. Show less

  • Transition Coordinator - International Operations Shared Project Services Team

    Sept 2018 - Jul 2020

  • Project Management Office Coordinator - International Operations Shared Project Services Team

    Dec 2017 - Aug 2018

  • XPPS Operations Service Delivery SPOC France - Partner Operations Service Delivery Team

    Mar 2016 - Dec 2017

  • Service Desk Representative - XPS/XPPS Service Desk Team

    Sept 2013 - Feb 2016
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  Cisco

  Jul 2020 - now

  The Asset Manager is responsible for delivering IT Asset Management service for Cisco customers and act as the single point of contact to the customer, partner and Cisco account team for managing, tracking, reporting and resolving issues with the customers’ Cisco Installed Base data. • Managing and optimising all assets from purchase to renewal, safeguarding and ensuring data accuracy of Cisco Customers in the public and private sectors.• Responsible for identifying growth opportunities and building strong relationships with Customer Decision Makers in order to guarantee their objectives. Show less

  • Senior Customer Success Manager

    Oct 2023 - now

  • Customer Success Manager

    Feb 2022 - Oct 2023

  • Asset Manager

    Jul 2020 - Feb 2022