Sean Benson

Experience

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  Ocean's Storm Productions

  Sept 2003 - now

  Owner/Freelance Video Production Professional

  Work on various projects for independent and professional film/tv production companies.-Video Production-Directing-Editing-Cinematography-Photography-Lighting-Set Design-Script Writing-Animation-Motion-After Effects-Final Cut Pro-Avid-Adobe Premiere-Adobe Photoshop -Studio Pro-Pro Tools-Write and create music for projects

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  Bucks County Community College

  Jan 2004 - Jan 2006

  Volunteer Video Production Assistant-Bob Miles Show

  Participated in all aspects of production for this Comcast Cable television show, including set layout, camera placement, sound, and lighting.Directed and coordinated a number of shows during production run.

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  Rite Aid Pharmacy

  Mar 2004 - May 2011

  Lead Pharmacy Technician

  Provided complete support to pharmacist on duty.Filled prescriptions; replenished stock and routinely interfaced with insurance company representatives.Demonstrated exemplary customer service when assisting customers with medical questions and concerns.Routinely assisted new hires with becoming familiar with our RX software and procedures

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  Resolution Pictures

  Jan 2009 - May 2009

  Intern/Video Editor

  Utilized Avid and Final Cut Pro software to edit major production projects.Worked on such shows as James Beard Award Winning Food Trip with Todd English, Emmy Award Winning Lidia’s Italy and Primal Grill with Steven Raichlen.Developed music cue sheets and dubbed tapes.Digitized footage into the editing systems.Served as a personal assistant to the director/videographer during shoots; assisted with lighting, set-design and cinematography; and transcribed interviews from shoots.Made phone calls to sponsors and conducted research on information for certain projects Show less

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  Chrysler Financial

  Jun 2009 - Dec 2009

  Account Manager Specialist/Temp Agent

  Chrysler FinancialRoutinely interacted with customers on the phone to assist them making timely car payments.Made outbound/inbound hot and cold calls and did investigative research in order to secure reliable contact numbers for delinquent customers.Active participant in internal calibration meetings designed to improve awareness and response.

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  State Farm

  May 2011 - Jun 2012

  Insurance Agent

  As a licensed insurance agent, my primary responsibility is to secure new property and casualty insurance customers by promoting and presenting the Company’s portfolio of products.Job responsibilities include reviewing insurance quotes and providing answers to current and potential customer inquiries, both on the phone and in face-to-face meetings that I coordinate.I secured my Pennsylvania State license to sell Property and Casualty Insurance in September 2011.I also sell State Farm banking products to current and potential customers including; checking accounts, vehicle loans, credit cards, and additional banking products.I routinely provide the following to current customers:Technical support and problem solving solutions.Help clients submit claims to our claims support office.Actively engages in team meetings wherein participants establish clear team goals and evaluate product sales and efficiency solutions.Proficient with Necho, ABS, and UAX software systems. Show less

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  PNC

  Aug 2012 - Oct 2012

  Customer Service Consultant

  • Review and advise customers on their accounts to establish business relationships with them regarding their inquires involving account balances, savings, fees assessed on the account for over drafting or using non-pnc atms.• Provide technical support on customer accounts for online banking and submit disputes for customers for suspicious activity or purchases that may be the result of fraud.

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  InnoSource, INC Fedex

  Oct 2012 - Nov 2013

  Tier 1 Service Help Desk

  • Provide technical support to internal employees to resolve problems with various pc, vpn, scanner, telephone, printer, etc. related issues via telephone or email.• Help users troubleshoot their issues to try to resolve in a timely manner or escalate to specific level two support group by submitting a ticket through the service center application if I am unable to resolve for them.• Submit tickets for the supply chain group regarding Sterling or O2S issues dealing with customer service related problems. Page out ticket information to correct on call support depending on the urgency of the issue.• Take FRST calls for urgent related issues that have to be resolved or escalated in a timely manner. Remote into users pc and take control of their computer to resolve issue if they are unable to resolve themselves. Escalate to proper support team after all troubleshooting have been exhausted.• Take Custom Critical calls which depending on the issue have to page out to support immediately. • Actively engage and take part in team meetings and calibration to make sure we are meeting team and business goals that have been previously established. Show less

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  Continuum Managed Services, LLC

  Nov 2013 - Nov 2019

  Service Desk Engineer

  • Provide technical support to end users at many different locations around the globe to resolve issues on many different devices. (PCs, Macs, Servers, iPhones, Androids, Tablets, etc)• Report to the Director of Service Desk Operations and provide remote technical guidance, assistance, coordination and follow-up for customer questions, problems or malfunctions of all Apple and PC-related issues with a goal of first contact resolution. • Troubleshoot network connectivity issues and map network drives• Set up VPN through Sonicwall or Cisco and troubleshoot to establish connection within users’ network• Set up Remote Desktop to servers/terminal severs for remote access for end users• Set up and troubleshoot printer/faxes/scanner issues.• Create and administer user accounts and access within Active Directory and Exchange Management Console• Install and setup software on end user’s pcs such as Quickbooks, Java, Microsoft Office/Office 365 and other third part applications.•Create and author technical troubleshooting documents for knowledge base solutions in the Right Answers applications. •Actively engage in team meetings to give input to provide the best assistance possible to our partners and customers alike. •Provide new employee training to enhance employees understanding of call handling, documentation and procedures.• Consistently assist and provide constructive feedback to new and current employees and Quality Assurance team members regarding tickets worked on handling and how they can improve results and training opportunities.* On-site digital media point of contact for the main office in Boston. Shoot video for events, interviews, career fairs, etc for the company.• Directed, produced, coordinated, shot and edited HDI promotional video for the Service Desk. • Our Service Desk came in second place at the annual HDI Awards Ceremony in the category of most improved Service Desk in the nation. Show less

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  Helltown Brewing and Rivertowne Brewing Company

  Jun 2019 - now

  Video Producer
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  Omnicell

  Nov 2019 - now

  Technical Support Engineer

  -Provide technical remote support for customer’s Acudose and Omnicell medical cabinets, Robots, Medcarousel, ConnectRx, Datastation, Pandora, CSM, Omnicenter and other applications and devices.Troubleshoot various issues including but not limited to cabinet related errors, robotics , issues with user accounts, fingerprint readers, printers, network connections, SQL databases, etc -Utilizing support software to remote into cabinets, PCs, servers, etc to provide best support possible with intent for first call resolutions -Assess issues after taking troubleshooting steps to resolve and if needed set for dispatch for field technicians for onsite / hardware related issues-Assist teammates by providing knowledge and insight with troubleshooting steps to isolate and resolve issues-Participate in team and 1 on 1 meetings with providing constructive views and feedback on how to better support each other and our customers Show less