Mike McGuinness

Experience

• 

  Jardine Motors Group trading as Lancaster

  Dec 1996 - Jan 2020

  • Member of the National Parts Panel for Honda UK representing dealerships in my local area, looking at potential future growth and investment• Maintain agreed profit margins and return on investment by selling the maximum amount of parts to trade and retail customers• Actively seek to achieve and maintain an acceptable market share• Maintain a satisfactory parts service to other dealership departments• Ensure customer satisfaction and service at all times• Meet agreed manufacturer budgets• Achieve company targets e.g. urgent order surcharges, parts obsolescence, debtor days (trade parts)• Respond to customer satisfaction results• Training & development plans in place for all directly-controlled staff• Deal with all customer queries within agreed timescale• Prompt and accurate weekly/monthly returns• Excellent franchise skills gained by 18 years in a successful Parts department• Monitor sales to place emphasis on selling the most profitable lines• Monitor customer activity and amend discount if necessary• Maintain stock levels• Purchase and adjust stock levels within agreed budget• Maximise customer satisfaction at all times and ensure absolute clarity in all customer transactions• Examine major accounts to determine how customer service can be improved• Implement a performance management system and train and develop the parts team to support improvements in job performance• Control & meet budgetary spending targets, discussing significant variations with relevant manager• Monitor all stock overheads and stock values, reporting to dealer principal any which exceed budget• Ensure team follows procedures & records all transactions passing to other departments when necessary• Ensure a process is in place to monitor & record lost sales• Develop and maintain effective communication with work colleagues, manufacturers, suppliers and major customers Show less I am a dynamic, focused and target driven team player with a proven track record of excellent contributions within the automotive parts industry. My experience spans over 20 years in the Motor Industry. I’m a hard working and dependable Parts Manager with the ability to work well both independently and part of a team. I have extensive experience of working within the motor trade which has taught me the value of friendliness, open-mindedness and thinking on my feet. I pride myself in having excellent communication and presentation skills underpinned by an enthusiastic and proactive approach. These attributes have enabled me to progress from Trainee Parts Assistant to Parts Manager of Four successful Parts departments (Jaguar, Honda, Fiat and Alfa Romeo). Show less

  • Parts Operations Manager

    Jun 2016 - Jan 2020

  • Parts Manager

    Dec 1996 - Jun 2016
• 

  Lookers plc

  Feb 2020 - Sept 2021

  Distrigo Hub Manager
• 

  Lithia & Driveway

  Sept 2021 - now

  Jaguar Landrover Parts Manager