Maya Starchild

Experience

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  Cygnific

  May 2001 - Dec 2002

  Customer Care Representative

  Complaint handling

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  USG Innotiv

  Jan 2003 - Dec 2003

  Commercial Assistant

  Administrative support Supporting Project Coordinators and Area Manager

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  Diageo

  Dec 2003 - Sept 2008

  Facilities Coordinator

  Oversaw daily operations for a large-scale corporate facility, ensuring operational excellence:- Managed contractor relationships and maintained high standards support services.- Optimised real estate management and lease agreements, ensuring efficient space utilisation and cost-effectiveness.

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  Combiwel

  Sept 2008 - Oct 2011

  Facilities and IT Services Lead

  Managed extensive property and IT operations across a diverse portfolio:- Directed contract management for over 100 properties, ensuring compliance and securing favourable terms.- Led a multidisciplinary team of 10, driving excellence in facilities management and IT service delivery.- Played a critical role in a due diligence project, facilitating the successful divestiture of a key business unit.

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  Laureate Online Education

  May 2012 - May 2017

  Workplace Operations Lead

  Managed facilities and operations for a 275-employee organisation, driving continuous improvement:- Negotiated and optimised contracts, fostering strong vendor relationships to elevate service quality across the board.- Led complex office relocations and renovations, ensuring seamless transitions and operational continuity.- Championed workplace safety through comprehensive health & safety initiatives, ensuring strict compliance and employee well-being

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  Sawadee Reizen

  Jan 2018 - Dec 2018

  Tour Operations Specialist

  Transformed customer experience and operational processes within the travel sector:- Leveraged data-driven insights to enhance travel products and service delivery, significantly improving customer satisfaction.- Effectively managed high-pressure customer service challenges and crisis situations, delivering swift and impactful resolutions.- Enhanced health & safety protocols through rigorous reporting and proactive operational improvements.

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  Rainforest Alliance

  Jan 2019 - Jul 2021

  Facilities Lead and Works Council member

  Led facilities management for a 175-employee site, aligning operations with strategic and sustainability objectives:- Restructured key vendor contracts, securing a sustainable catering provider and pioneering a comprehensive waste management programme.- Directed robust building management initiatives, including health & safety compliance and crisis management, significantly enhancing site resilience.- Strategically managed the facilities budget, optimising resource allocation to maximise operational impact. Show less

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  Tony's Chocolonely

  Aug 2021 - Feb 2024

  Workplace Strategy Lead

  Drove global workplace strategies for 450 employees across the Netherlands and internationally:- Spearheaded the strategic planning and site selection for a 2,260 m² Amsterdam headquarters, leading high-stakes negotiations.- Orchestrated the design, construction, and relocation of three office spaces, achieving all project milestones with precision.- Streamlined global operations by implementing a new Travel Management Company and Policy, enhancing efficiency across multiple locations.- Managed an extensive portfolio of critical contracts and services, ensuring top-tier performance in catering, security, and travel operations. Show less

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  Mollie

  Oct 2024 - now

  Workplace Experience Lead