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Jordan Burge

Jordan Burge

IT Support Technician

Followers of Jordan Burge21 followers
location of Jordan BurgePowder Springs, Georgia, United States

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  • Timeline

  • About me

    Certified IT Support & Cybersecurity Specialist

  • Education

    • South Paulding High School

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      High School Diploma

    • Coursera

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      Google Cybersecurity Professional Certification Information Technology

      Those who earn the Google Cybersecurity Certificate have completedeight courses, developed by Google, that include hands-on, practicebasedassessments and are designed to prepare them for entry-levelroles in cybersecurity. They are competent in beginner-level Python,Linux, SQL, Security Information and Event Management (SIEM) tools,and Intrusion Detection Systems (IDS). They know how to identifycommon cybersecurity risks, threats, and vulnerabilities, as well as… Show more Those who earn the Google Cybersecurity Certificate have completedeight courses, developed by Google, that include hands-on, practicebasedassessments and are designed to prepare them for entry-levelroles in cybersecurity. They are competent in beginner-level Python,Linux, SQL, Security Information and Event Management (SIEM) tools,and Intrusion Detection Systems (IDS). They know how to identifycommon cybersecurity risks, threats, and vulnerabilities, as well as thetechniques to mitigate. Show less

    • Coursera

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      Google IT Support Professional Certification

      Those who earn the Google IT Support Professional Certificate havecompleted five-courses, developed by Google, that include hands-on,practice-based assessments and are designed to prepare them forentry-level roles in IT support. They are competent in foundationalskills, including troubleshooting and customer service, networking,operating systems, system administration, and security.

  • Experience

    • Maximum Technology Solutions, LLC.

      Aug 2020 - Sept 2022
      IT Support Technician

      • Delivered exceptional customer service to end-users by providing technicalsupport related to Microsoft 365 apps, Windows 10 and 11 Operating Systemsand other Microsoft applications, iPads, iPhones, Android devices and Tablets.• Provided computer technical support for home office and small businesscustomers.• Consulted customers with new computer, software, and hardware purchasing.• Responded to telephone calls, emails, and personal requests.• Performed diagnosis and troubleshooting of computer hardware and softwareissues.Jordan R. Burge - Page 2 of 2• Diagnosed and repaired computers, including hardware component replacement,and virus cleanup.• Installed and configured laptops, desktops, printers, and peripherals.• Diagnosed and troubleshoot network connectivity issues.• Installed and secure wired and wireless networks.• Performed data migration and data recovery services. Show less

    • Experis

      Sept 2022 - now
      Microsoft 365 Concierge Ambassador

      •Assisted customers globally with Microsoft 365 Business web and apps,Microsoft 365 Admin Center, Microsoft Azure Active Directory, Microsoft Teams,Microsoft Exchange, Microsoft SharePoint and Microsoft Yammer.• Troubleshooted and resolved Outlook e-mail and user account problems.• Resolved service request tickets over phone, e-mail, live chat, and remotescreen sharing.• Performed Active Directory user administration, password resets and unlocks.• Performed follow-up calls and updated customer statuses and information.• Answered incoming customer support calls with proper customer entitlement anddetailed internal notes.• Assisted customers with adding custom domains to Microsoft 365. Show less

  • Licenses & Certifications