Nick Perron

Experience

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  Rebecca Cohn Auditorium

  Sept 2011 - May 2015

  Sales Associate

  -Managed sales operations for the company's subscriber base, ensuring exceptional customer service and problem-solving.-Oversaw subscriber accounts, providing personalized assistance and driving revenue growth.-Demonstrated strong communication skills while addressing customer inquiries and resolving issues promptly.-Utilized effective sales techniques to meet and exceed revenue targets, contributing to the company's success.-Implemented strategies to enhance subscriber engagement and retention, resulting in increased sales opportunities.-Collaborated with cross-functional teams to streamline sales processes and optimize customer satisfaction.-Employed data-driven insights to identify sales trends and opportunities for improvement.-Maintained accurate records of sales transactions and customer interactions to support business reporting and analysis. Show less

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  Make 'Em Ups Improv Company

  May 2014 - Aug 2015

  Producer

  -Led the development of new acts and products for diverse productions-Conducted thorough scouting for new performance locations to enhance audience reach-Collaborated closely with members of the artistic team to conceptualize and execute innovative performances-Demonstrated a track record of bringing fresh and engaging entertainment experiences to the public-Proficient in strategic planning and project management within the entertainment industry

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  Berkshire Theatre Group

  May 2014 - Sept 2014

  Acting Apprentice

  Comprehensive training in all aspects of theater operation, including:-Lighting design and execution-Set design and construction-Box office operations-Front of house duties-Active participation in the daily maintenance of both the theater and associated business buildings

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  Unfiltered Brewing

  Aug 2015 - May 2016

  Lead Bartender/Manager

  -Key holder for the business, ensuring secure access and overseeing operations-Proficient in money handling and financial transactions-Managed day-to-day operations of the facility-Proactively engaged with other businesses to drive product sales and expand the client base for the brewery

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  The Huntington

  Sept 2016 - Aug 2018

  Front of House

  -Implemented and managed comprehensive safety measures, ensuring the well-being of patrons during performances and events.-Orchestrated seamless operations to optimize the customer experience, resulting in consistently positive feedback and high levels of satisfaction.

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  Improv Asylum

  Sept 2016 - May 2017

  House Manager

  - Coordinated day-to-day operations of Improv Asylum's 200 seat performance space.0- Supervised a team of ten ushers, providing exceptional guest experiences.- Oversaw till balancing of up to $10,000 in nightly sales.-Proactively addressed and resolved nightly operational challenges

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  Boston Tea Party Ships & Museum

  Mar 2017 - Aug 2018

  Historical Interpreter/Educator

  Orchestrated five daily interactive tours, delivering educational support to diverse international audiences. Collaborated with museum staff to develop and implement interactive exhibits and activities.- Played key role in 20-member research team, actively contributing to development of engaging museum exhibits.- Spearheaded curation and facilitation of remote education program.- Fostered positive and inclusive learning environment, catering to diverse audiences of all ages.

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  Brown Box Theatre Project

  Feb 2018 - Dec 2021

  Collaborated with sales and executive teams to craft targeted outbound sequences using personas (ICPs). Orchestrated print and digital marketing campaigns in alignment with organizational goals.- Expanded Facebook and Instagram reach by 200%, enhancing brand visibility and customer acquisition.- Achieved 100% increase in social media content engagement, exhibiting expertise in content strategy and audience engagement. -Achieved a remarkable doubling of content engagement, showcasing proficiency in content strategy and audience engagement tactics.-Successfully expanded reach on Facebook and Instagram, resulting in heightened brand visibility and customer acquisition.

  • Director of Digital Marketing

    Dec 2020 - Dec 2021

  • Social Media Manager

    Feb 2018 - Dec 2020
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  CIC (Cambridge Innovation Center)

  Aug 2018 - Apr 2024

  Led team of six, fostering professional growth and contributing to department-wide OKRs. Spearheaded client community engagement with diverse network of 561+ individuals, including executives from Apple, Intel, Venture Well, among others. Maintained key client relationships, securing Net Promoter Score (NPS) consistently above 70, surpassing industry benchmark of 32. Managed 225,000 sq. ft. of office and event space, overseeing daily operations and implementing long-term optimization projects.- Increased monthly revenue by 152% in under a year through strategic programming, new client onboarding processes, and limited amenity enhancements-Led a team of six, overseeing their professional growth and development while contributing to department wide OKRs-Spearheaded change management initiatives department wide using design strategy principles-Oversaw client community engagement efforts, connecting with a diverse network of 561+ individuals, including CEOs and executive teams, spanning 438 organizations-Created and oversaw a marketplace analysis of Boston and New York markets for the COO to inform company strategy in 2024 Show less Trusted operations leader with deep experience managing high performing teams and building engaged communities at a premier coworking innovation hub, home to hundreds of startups and corporations.-Served as the Covid Safety Officer, ensuring a secure work environment during the pandemic.-Recognized as the go-to point of contact for handling challenging clients.-Established a reputation for consistently delivering projects to standard and on schedule.-Instrumental in building the OTP team for CIC Health alongside other responsibilities. Show less

  • Community Operations Manager

    Jan 2022 - Apr 2024

  • Community Principal

    Aug 2020 - Jan 2022

  • Community Specialist

    Aug 2019 - Aug 2020

  • Community Associate

    Aug 2018 - Aug 2019
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  Waymaker Group

  Apr 2024 - now

  Project Manager