Lorna L.

Experience

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  Follett

  Aug 2005 - Sept 2017

  Online Manager

  • Oversaw online sales operations and was an expert in bookkeeping and data entry for precise inventory control and financial reporting.• Exhibited outstanding interpersonal and problem-solving abilities while providing exceptional customer service by skillfully answering questions and swiftly resolving concerns.• Trained and guided a group of staff, organizing team-building activities to promote a healthy work atmosphere while showcasing leadership and team management skills.• Performed research demonstrating strategic thinking and business development acumen to find trends, gaps, and possible business expansion opportunities.• Exhibited a history of establishing, meeting, and surpassing KPI objectives, demonstrating a results-driven mentality.• Set metrics and goals that highlight organizational and leadership abilities; developed learning manuals; facilitated coaching sessions; and coordinated schedules. Show less

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  Four Beauties

  Aug 2014 - Aug 2017

  Business Owner

  • Oversaw daily operations, directing cash management, inventory, sales, and customer service to accomplish strategic goals while exhibiting operational and leadership abilities.• Demonstrated the professionalism, interpersonal skills, multitasking aptitude, active listening, empathy, and patience necessary for a productive workplace and positive employee relations.• Managed accounting, data entry, human resources, and payment processing, displaying an extensive skill set.• Skillful in a variety of areas, including project management, marketing, auditing, accounting, training, and financial forecasting.• Showed excellent networking abilities by establishing connections with small businesses, partners from different divisions, and partners for events and conferences.• Excelled in a remote and hybrid work environment, stressing flexibility and familiarity with contemporary organizational structures. Show less

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  GEICO

  Sept 2017 - Mar 2023

  Licensed Insurance Agent

  • Oversaw high-volume call center operations, putting the needs of the clients first by offering specialized insurance solutions, counsel, and effective problem-solving.• Showcased a contemporary skill set essential for HR and management roles by demonstrating tech competency with web tools, G-Suite, IVR, and phone applications.• Managed consumer data and upheld privacy requirements by applying strong data entry and analysis abilities.• Worked in a high-achieving team, demonstrating leadership and teamwork abilities by exchanging best practices and embracing critiques for ongoing development.• Acknowledged as a Gold Chairman's Club member due to exceptional sales accomplishments, a commitment to providing exceptional customer service, surpassing KPIs, and exhibiting a results-oriented approach.• Showcased strategic operations management by optimizing policyholder follow-up and streamlining claim processing by leveraging B2B and SaaS experience with a Property and Casualty Insurance license.• Excelled in a remote and hybrid work environment, placing a strong emphasis on flexibility and familiarity with contemporary work practices Show less

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  Primary Hall Preparatory Charter School

  Feb 2024 - now

  Office Administrator

  • Provide front office support by managing daily operations, including communicating with families, handling school-wide communications, and maintaining the Student Information System. • Assist in administrative tasks such as managing invoices, receipts, registration documentation, and student files, while ensuring a welcoming environment for students and families. • Oversee attendance tracking, front desk management, and school phone lines, and supporting school-wide routines and special events. • Demonstrate strong organizational skills, attention to detail, and effective communication with students, parents, colleagues, and community members. Show less