Branda Wang

Experience

• 

  OOCL (China) Ltd.

  Mar 2002 - Jun 2010

  Manager of North America Documentation Center & Customer Service Dept.

  1.The off-shore center of North America, be responsible for the day to day documentation and customer service procedure and routine, including Bill of lading creation and release, dangerous cargo declaration verification, vendor invoicing, etc.2. Distribute the daily job and assign the shipping instruction, monitor the KPI of quality and service, root cause analysis and corrective action implementation for non-conforming cases.3. Solve the problems and exceptional cases for the staff and optimize the procedures and system for continuous improvement.4. lead and develop the team’s capability through succession planning, job rotation and career development. Show less

• 

  Shanghai Amass Freight International Co.,Ltd.

  Jul 2010 - now

  I. Business Management1. Establish and develop the objectives, network and operational routine of the service center (including booking center, operation center, documentation center, Customs declaration center, etc.)2. Provide leadership & guidance to ensure the established objectives are achieved with a specific focus on improving service and efficiency as well as reduction of B&A costs/shipment3. Manage the daily international and domestic logistics process to ensure internal & external customer satisfaction and continuous improvement4. Facilitate the regular communication inside and outside the service center to ensure the compliance as well as optimize the process & system for higher service standard5. Miscellaneous: Other responsibilities as assignedII. People Management1. Determine the headcount of each department of the service center.2. Organize the manager and HRBP to carry out the post analysis for all the department in service center, including accountability generalizing and analyzing, work load measurement, career development planning as well as specifying post knowledge and skill requirements.3. Manage the HRBP team to develop the system and routine of performance evaluation, training, monthly bonus calculation.4. Continue to lead and develop center’s capabilities through succession planning, job rotations and career development. III. Cost management1. Determine the annual budget of the service center, decomposition budget to each center, and monitor/approve the budget implementation.2. According to the actual B&A cost of the service center, closely work with F&A to develop the internal settlement guidance and price between the service center and every profit center.3. Closely monitor and analyse the COPQ of the service center, organize the root cause analysis, realise the corrective/preventive actions and validate the effectiveness.4. Facilitate the internal projects of eliminate wastes and loss as well as the efficency improvements. Show less 1. Quality system management: Establish, operate and continuous improve the certified ISO9001 quality management system. organize the annual internal auditor according to ISO9001 standards and internal process standards.2. Suppliers management: Drive suppliers continuous improvement by scorecard, monthly department operations review and quarterly performance review.3. Process Management: Review the effectiveness of Standard Operating Procedures, reporting, metrics, and audit controls designed to manage suppliers, operational departments, and products to quality, cost, service, and risk goals.4. Establish and develop the KPI database, including KPI segments, auto KPI reports design, benchmark setting, etc. 5. Continue to lead and develop internal auditors’ capabilities through providing coaching /training, NC meetings and process optimizing projects.6. Miscellaneous: Other responsibilities as assigned. Show less

  • Logistics Director

    Oct 2014 - now

  • Quality Manager

    Jul 2010 - now