Clinton Ontita

Experience

• 

  NIC Bank Limited

  Jun 2019 - Sept 2019

  Operations Assistant, Bancassurance

  • Reviewing filled out IPF applications from the Business Development teams and forwarding them to underwriters for execution.• Receiving executed IPF documentation from underwriters for onward submission to the IPF processing team.• Sending policy placement instructions to underwriters.• Growing already existing accounts in Bancassurance and establishing new tie-ups• Preparing quotations and proposals, negotiating terms and closing sales• Explore opportunities to develop new markets/ segments• Build a good customer base in order to explore opportunities to cross-sell & up-sell Show less

• 

  NCBA Group

  Oct 2019 - Jun 2020

  Operations Assistant, Bancassurance

  • Reviewing filled out IPF applications from the Business Development teams and forwarding them to underwriters for execution.• Receiving executed IPF documentation from underwriters for onward submission to the IPF processing team.• Sending policy placement instructions to underwriters• Growing already existing accounts in Bancassurance and establishing new tie-ups• Preparing quotations and proposals, negotiating terms and closing sales• Explore opportunities to develop new markets/ segments• Build a good customer base in order to explore opportunities to cross-sell & up-sell Show less

• 

  Carrefour

  Sept 2020 - Oct 2020

  Cashier, Central Cashier’s Office

  • Receive payment by cash, credit cards, vouchers.• Issue receipts, refunds, credits, or change due to customers.• Maintain clean and orderly checkout areas.• Establish or identify prices of goods, services or admission, and tabulate bills using cash registers.• Resolve customer complaints.

• 

  NCBA Group

  Oct 2020 - now

  • Daily follow up and handling of all past due accounts under assigned portfolio• Collection of past due amounts from funded accounts.• Telephonic Collections: calling customers and obtaining PTPs, calling third parties e.g insurance brokers, underwriters to follow up on premium refunds.• Analysis of accounts in past due, raising red flags and recommending to the Bank through the supervisor, exit or rehabilitation strategies.• Management, collection and recovery of outstanding amounts under assigned portfolio of past due accounts with a view of minimizing impairment charges from bad loans.• Monitoring the repayment plans of customers: diarizing and following up• Negotiating with clients and coming up with suitable exit strategies for delinquent accounts within assigned portfolio.• Recommending delinquent accounts to be placed on lock-up (classified/downgraded) and those to be exempted.• Liaising with and co-opting the assistance of all Business Units as may be necessary to arrange recovery of arrears accounts.• Collation and submission of quality data/reports in a timely manner or as may be required from time to time. Show less • Increasing channel uptake and utilization for customers in order to reduce manual instructions and calls to contact centre.• Attending to all customer transfer recall requests urgently to avoid any financial losses arising from customer claims.• Ensuring nil operation loss as a result of incorrect analysis and delayed resolutions• Ensuring all channel related queries on email, CRM queue and Secured message portals ARCHIB and CBA Connect) are responded to and acted upon promptly• Conducting a root cause analysis of the channel complaints that customers raise and report on the same• Proactively follow up on escalated channel issues to other departments/unit, mainly IT, Relationship Managers or Payments• Using data, information and insights to drive decision-making.• Providing feedback on systems for further system development.• Identifying and manage/escalate risks Show less

  • Monitoring & Control | NCBA Digital Business

    Apr 2025 - now

  • Retail Collections and Recoveries

    Dec 2021 - Apr 2025

  • Contact Centre, Channel Support

    Jun 2021 - Nov 2021

  • Contact Centre Agent

    Oct 2020 - May 2021