Kenneth Seow

Experience

• 

  Compaq Computer

  Jul 1999 - Jul 2001

  Technical Account Manager
• 

  Hewlett-Packard Singapore

  Jun 2003 - Apr 2008

  • Service Relationship Manager / Business Critical Consultant

    Apr 2007 - Apr 2008

  • Account Support Manager

    Jun 2003 - Apr 2007
• 

  Symantec

  Apr 2008 - Apr 2014

  Member of the Customer Insight & Advocacy team managing high visibility and complex escalations for Symantec's customers. Manage and coordinate technical services and resources for Symantec’s Business Critical Services (BCS) customers in South East Asia.

  • Critical Situation Manager

    Apr 2011 - Apr 2014

  • Business Critical Account Manager

    Apr 2008 - Apr 2011
• 

  Microsoft

  Apr 2014 - May 2015

  Senior Support Delivery Manager

  Member of the Global Critical Situation Management and Escalation Team that manages crisis and critical situations for Microsoft Premier customers.

• 

  Brocade

  May 2015 - now

  Senior Manager, Critical Situation Management

  Member of the Global Critical Customer Program Team that manages senior management level escalations and/or complex cross-functional issues for Brocade customers on the Critical Customer Program.