Nana Nortey

Experience

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  Greater London Authority

  Jul 2005 - Aug 2009

  Event Executive

  Coordinated and facilitated events, managing hospitality and food and beverage service for the Mayor of London, internal and external stakeholders and commercial clients at City Hall; producing events for 75 – 10,000 people.Successfully increased users rate by 15% and achieved financial targets at City Hall by developing excellent communication and relationships with clients and stakeholders, enhancing the customer service experience.

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  London Borough of Hackney

  Apr 2010 - Dec 2010

  Events Business Officer

  In this role I assisted with the overall operation of Stoke Newington Assembly Hall and Council Chambers, maximising profit opportunities and managing bookings.I maintained the database booking systems and finance systems, and maintained regular contact with clients regarding upcoming events to ensure they ran smoothly.

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  Ashridge

  Jan 2011 - Aug 2011

  Deputy Service Manager

  Assisted in operational delivery, maintaining high standards in the front of house, catering and maintenance areas.I observed and monitored workers’ performance to ensure that company rules and procedures were followed; as well as working with Department Managers to coordinate venue activities.

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  KingsTable Events

  Dec 2011 - Jan 2015

  Events Consultant

  As Events Consultant I directed the end-to-end project management of events, formulated plans and communicated to all relevant departments to achieve successful project targets and outcome.I was responsible for preparing quotations for potential clients, addressing booking inquiries, advising and arranging budgets for the relevant parties. I also identified areas for process improvement, initiating new and innovative procedures to improve efficiency and delivery of services, utilising appropriate evaluation methods. Show less

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  A Fresh Start Coaching and Training

  Apr 2014 - Sept 2015

  Learner Engager

  As Learning Engager I supervised the planning and implementation of projects including events management, workshops and training coordination, as well as providing logistical support to the wider team.I conducted different learning activities through facilitating mobile intervention sessions across the country. I also led short-work experience programmes, one-day workshops, and 1:1 drop-in information sessions; ensuring they were engaging throughout.On the business development side, I identified, collaborated, and partnered with people support services organisations to attain continuous referrals for training, manage partners' expectations and source new opportunities for learners. Show less

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  The Grove

  Sept 2015 - Sept 2017

  Event Services Manger

  Working for this prestigious venue I was responsible for the management of day-to-day operations of the restaurant, which caters for 176 customers and arrangement of five-star hotel conferences, meetings, and events for up to 500 people. During my time in this role I exceeded revenue expectations for the Walled Garden and reduced payroll by forecasting the requirements of events.I also developed and executed strategies and services to exceed guests and stakeholders requirements and provide exceptional client satisfaction by coordinating the operations of the venue. Show less

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  Engie

  Sept 2017 - Jul 2018

  Catering & Events Manager

  Working for this high-profile venue specialising in Corporate Events and Hospitality based in East London, I manage the food and beverage services at The Last Drop, Hospitality Suites, and ArcelorMittal Orbit. I am responsible for identifying new business opportunities to improve the brand profile of the venues and meet revenue targets, including developing and implementing promotional campaigns and initiatives to drive growth and expansion.I also oversee the management of facilities including events booking administration, proper allocation of staff and resources, and menu planning in collaboration with the Chefs. Enhanced customers' experience and feedback for The Last Drop. From an operations perspective I direct the general operations and management of budget expenditures, formulate financial plans and goals, prepare forecasts, and monitor spending levels. I also administer the payroll system and provide leadership, organisation, motivation, and engagement to the catering team. Show less

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  Guy's and St Thomas'​ NHS Foundation Trust

  Aug 2018 - Feb 2019

  Retail Catering Manager
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  PlayStation

  Feb 2019 - Apr 2020

  ► Independently managed all operations – assessed timeliness and compliance to maintain cost controls and maximise operations.o managed FOH Services, Reception, Catering and Cleaning Contracts, Vending and Micro Kitchens.o coordinated and planned event and meeting room space within three buildings in Great Marlborough Street.o orchestrated and led on direction for 2 refurbishment projects in both London and Liverpool.► Recruited and developed a team of 47 full-time staff – increased team productivity while reducing operational expenditure.► Accountable for ensuring business stability – secured stakeholder buy-in to close-out contracts, extensions and renewals. ► Increased uptake of services by 5% – reduced expenditure, met environmental targets and implemented new SOPs► Project managed functions and events – supervised event production, AV engineering and transportation logistics. Show less

  • Facilities Services Manager

    Feb 2019 - Apr 2020

  • Services Supervisor,

    Feb 2019 - Jul 2019
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  Concentrix

  Nov 2020 - May 2021

  Customer Service Advisor – Test & Trace

  ► Encouraged and evolved the government’s response to Covid19 by overseeing and navigating the key test and trace programme. ► Part of a team working within the service delivery environment to support the delivery of excellent customer service

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  Atalian Servest UK & Ireland

  May 2021 - Mar 2023

  Assistant Facilities Manager

  ► Responsible for evolving and managing a range of projects for the Tesco Head Office campus and London Office.o facilitated resourcing discussions and provided support to Catering, Events and Security Teams.► Assured completion of all day-to-day operations – managed budgets, negotiated costs and supported a team of 50+ employees.► Managed recruitment and HR operations – built and developed a strong, inclusive group, founded on our core values.

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  Vertex Pharmaceuticals

  Nov 2022 - Aug 2024

  Assistant Facilities Manager