Elkam Barlow

Experience

• 

  CompuCom

  Nov 2003 - Apr 2007

  Network Administrator
• 

  TekMate LLC

  Jun 2010 - Jun 2013

  - Managed an IT team of 3 while performing Tier 2 responsibilities - Managed 56 servers in an enterprise environment - Managed 320 Desktops- Exchange 2007/2010/2013 configuration/administration- Server 2008/2012 configuration/administration- Hyper – V administration/support- VMware administration/support- Citrix XenApp support/administration- SAN administration/support- Vendor support- Active Directory administration- Group Policy support/administration - Windows PowerShell- Windows 7/8/10- Sharepoint- Backups- Resolution of escalated Tier 1 incidents/requests- Implementation and creation of ITIL policies and procedures- Creating network documentation and FAQs- Network Project implementation(s)- Time management- Mentorship Show less - Exchange 2003/2007/2010 configuration/administration- Server 2003/2008 configuration/administration- Hyper – V administration/support- VMware administration/support- Citrix XenApp support/administration- SAN administration/support- Vendor support- Active Directory administration- Group Policy support/administration- Windows PowerShell - Windows 7/8 - Sharepoint- Backups- Resolution of escalated Tier 1 incidents/requests- Implementation and creation of ITIL policies and procedures- Creating network documentation and FAQs- Network Project implementation(s)- Time management- Mentorship Show less

  • System Administrator Tier 2 Team 1 Lead

    May 2012 - Jun 2013

  • System Administrator Tier 2

    Nov 2011 - May 2012

  • System Administrator Tier 1- Lead

    Mar 2011 - Nov 2011

  • System Administrator Tier 1

    Jun 2010 - Mar 2011
• 

  The Chariot Group

  Jun 2013 - Jan 2014

  System Administrator

  - Administer, maintain, and troubleshoot computer facilities, hardware and software upgrades, and desktop/server support. - Perform primary system administration on servers as required. - Maintain Microsoft Active Directory, Exchange, and VMware environments. - Manage Mitel IP Telephony server and infrastructure. - Assist local and remote end users with the use and features of computing devices and applications. - Track hardware and software assets and licenses. - Optimize computer usage by researching and recommending enhancements to system capabilities and performance. - Enforce the company’s network and physical security procedures. - Integrate various audio visual technologies for internal use and customer showcase. Show less

• 

  TekMate LLC

  Jan 2014 - Mar 2016

  Client IT Services Manager

  - Managed an IT team of 5 while performing Tier 2 responsibilities - Managed 56 servers in an enterprise environment - Managed 320 Desktops- Exchange 2007/2010/2013 configuration/administration - Server 2008/2012 configuration/administration - Hyper – V administration/support - VMware administration/support - Citrix XenApp support/administration - SAN administration/support - Vendor support- Active Directory administration- Group Policy support/administration - Windows PowerShell- Windows 7/8/10- Sharepoint - Backups - Resolution of escalated Tier 1 incidents/requests - Implementation and creation of ITIL policies and procedures - Creating network documentation and FAQs - Network Project implementation(s) - Time management - Mentorship Show less

• 

  Alaska Communications

  Mar 2016 - Feb 2019

  Technical Team Lead

  - Guide decisions and foster expectations that achieve and maintain the overarching goalof excellent customer service- Receive all service orders escalated to the team, and as needed the department, delegatewhere appropriate- Oversee assigned technicians to ensure they are making progress on service orders andare aligned with departmental policies and procedures, provide coaching when necessary- Provide direction and support to the Tier I group if they are not delivering perdepartmental polices or are experiencing a high call volume- Oversee all vendor management for the team and when necessary involve the COITManager, Account Manager, and/or the point-of-contact for the client to align vendorsupport with the client’s needs and urgency- Using the industry standard for troubleshooting methods provide applicable support asrequired by the client- Follow-up with the end-users to ensure they are satisfied with the solution and service- Receive project turn-overs from the project engineer team and review for quality allclient projects, sign off only when standards are met- Consistently create, correct, and maintain client documentation to include, but not limited to,credentials, list of current equipment in SP, network diagrams, rack elevations, and sitemaps and FAQs- Work with the account management team as their technical advisor to drive solutions tothe client in line with their needs and to keep them within industry standards- Managed 56 servers in an enterprise environment - Exchange 2007/2010/2013 configuration/administration- Server 2008/2012 configuration/administration- Hyper – V administration/support- VMware administration/support- SAN administration/support- Active Directory administration- Group Policy support/administration - Windows PowerShell- Windows 7/8/10- Sharepoint- Backups- Implementation and creation of ITIL policies and procedures- Network Project implementation(s) Show less

• 

  Municipality of Anchorage

  Feb 2019 - now

  Systems Management Engineer