Deep Enrich
Meshi Osmo
Customer Technical Support
436 followers
Yavne, Center District, Israel
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About me
Technical Support Representative at Omnitelecom
Education
High school "Hasmonaim"
2013 - 2019Full Matricylation certificates of a degreeI was in computer class at high school and after I graduated, I took courses in ITsafe College.
ITSafe Cyber College
2021 - 2024Computer Programming, Specific Applications - Become a penetration testing• 2021-2024: Certification Studies at ITSAFE Cyber Collage - A variety of courses: Penetration Tester, Mobile App pentesting, Web App Pentesting, Linux Essentials, Python programming, Windows Privilege Escalation, Linux Privilege Escalation, Advanced Active Directory, Introduction to communication. 2022: Project - Python: Client-server software.
Experience
Hyp
Sept 2022 - Feb 2023Customer Technical Support• Providing technical solutions in a variety of fields to the company's customers.• End-to-end handling of a variety of customer faults.• Working according to the company's goals.
Omnitelecom
Feb 2023 - nowTechnical Support Representative• Providing customer service and initial technical support to business customers in cloud. • Responding to technical problems and documenting them in the systems.• Training on the company's systems for new and existing customers.• Professional response regarding the client's basket of services and adapting the system to the client's needs.• Gathering all the information required for providing a solution and escalation to relevant parties.
Licenses & Certifications
- View certificate
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Linux+ Powered by LPI Certification
Linux Professional Institute (LPI)Apr 2022
- View certificate
Introduction to Programming Using Python
Python InstituteAug 2022
Languages
- heHebrew - first language
- enEnglish - advanced
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