Judit Erdos

Experience

• 

  El Paso Oil and Gas Company

  Jan 2004 - Jan 2005

  Personal Assistant to CEO

  to ensure the smooth running of communications and processes between the International headquarters and the Hungarian offices.Processing daily gas production statisticsScheduling meetings, diary managementOrganising international travels (airplane tickets, accomodation, car rentals)Organising incoming and outgoing mailBasic office management2002-2004 (Hungary) Flexman Kft.Accountant - general accountant of Health Fund managing accounts for more than 10,000 individuals.Processing invoices Keeping track of paymentsProviding help for the preparation of monthly and annual reportsMaintaining communication with Helalth Fund Managers Voir moins

• 

  Raiffeisen Bank, Siofok, Hungary

  Jan 2006 - Jan 2009

  to build and maintain successful relationship with Small and Medium Enterprise customers.Maintaining ongoing communication with clientsProviding relevant information on banking services, investment opporunities, business development offersWorking proactively with team membersMaintaining successful connections with other branchesSupporting central and other departments of the bank (IT, Central Mid-Office, Compliance department, Treasury) to support the Branch Manager and 3 busy and hard working SME Customer Advisor.Scheduling meetings, diary managementWorking proactively with team membersProcessing confidental information about clients into the bank's various electronic systemsPreparing contracts and documentations for meetingsMaintaining successful connections with other branches and departmentsOffice supplies organization, ordering an purchasingResponsible for regular fire safety trainings

  • SME Customer Advisor

    Mar 2009 - Jan 2009

  • Team Assistant

    Jan 2006 - Mar 2009
• 

  Corona Energy

  Jan 2010 - Jan 2012

  to provide high level support for two home-based Key Account Manager alongside the pricing duties.• Working in Excel on a daily basis• Providing Weekly and Monthly Reports to Government Procurement Service• Interim pricing to align gas sites to the main procurement groups.• Creating Meter Point Reference Number through the National Grid Database• Maintaining ongoing communication with other departments across the company• Working closely with the Customer Service Team• Resolving Customer queries keeping close deadlines Voir moins

  • Pricing Administrator (Government Procurement Service)

    Sept 2010 - Jan 2012

  • Team Assistant / Key Account Administrator

    Jan 2010 - Sept 2010
• 

  Private Practice Management Ltd

  Jan 2012 - Mar 2013

  Office Manager / Personal Assistant

  Private Practice Management Ltd works for many consultant surgeons and physicians across the south and south-west England of varying speciality. The service is specifically tailored to meet the demands of each individual consultant and their practice.Office Manager and Personal Assistant– to oversee the day-to-day running of the Reading office that based in the Circle Reading Hospital and to provide high level support to three very busy consultant surgeonOffice Manager• Organising and supervising the administrative activities that facilitate the smooth running of the Reading office• Supporting and monitoring the team.• Delegating work to staff and managing their workload and outputPersonal Assistant• Complex diary management for three private consultant with exceptional organisational and multi-tasking skills • Preparing correspondence on behalf of the consultants• Keeping the surgeons updated about recent updates like emails, letters and information of similar nature.• Schedule and confirm patient diagnostic appointments, surgeries and medical consultations• Maintaining ongoing communication with other departments across the hospital• Chasing insurance companies, patients for unpaid bills and updating report of depth chase• Maintaining patient confidence and protecting operations by keeping information confidential Voir moins

• 

  Sky

  Mar 2013 - Jan 2018

  The main purpose of my role is to improve customer experience and operational efficiency.• Facilitated and drove process workshops that involved eliciting process requirements and one to one meetings with stakeholders to understand the ‘as is’ business environment, the impact of the change on the existing processes and the required ‘to be’ processes. This included identifying opportunities for improvement.• Formed and maintained excellent working relationships with senior stakeholders both internal and external to Sky. This includes (but is not limited to) suppliers and strategic partners. • Coordinated and conducted learning and development activities that involved evaluating the performance of the work advisers produce including compiling, tracking, monitoring and investigating performance related statistics. Highlighted areas of development, suggested improvements and ran of coaching sessions in the aim to achieve team KPIs.• Provided Line Managers’ with performance information on each of their team members on a regular basis or more if required• Pro-actively developed and delivered a Quality Assurance Tool.• Supported project implementation representing stakeholders throughout the project and then collaborating with training and internal communications to ensure the change is fully understood by the stakeholders and the wider business • Initiated and tested new projects innovations to support the Head of Prov Ops and the Leadership Team to achieve KPIs.• Proactively identified risks, issues and opportunities. Improved customer experience and operational efficiency.• Analysed, prepared, proved and delivered reports, presentations, briefings. Made sure that our process documentation are always compliant with Industry Regulations• Supported the wider team of 60 on site and a team of 10 outsource with all levels of management and staff. Voir moins Sky is a FTSE TOP 30 and the UK’s favourite triple play provider – TV, broadband and telephony.Now in over 10 million households Sky entertain, excite and inspire customers with the combination of great content and great innovation.Provisioning Specialist • Ensure completion of all required provisioning tasks in a timely and accurate manner• Help support provisioning queries via phone and email from different routes to market• Provide evidence of task completion in the form of reports and signed checklists• Ensure backlogs are monitored and issues, using the correct escalation paths, in a timely manner• Follow framework for exception management to ensure 100% exception resolution• To resolve customer account queries to a high standard and in a timely manner• Maintain accurate and complete communication records of all orders managed, ensuring targets and SLAs are met• To ensure all customer contact details are recorded in accordance with the data protection standards • Closely following processes and procedures in a timely and accurate manner Voir moins

  • Senior Service Assurance Specialist

    Jan 2015 - Jan 2018

  • Provisioning Specialist

    Mar 2013 - Jan 2015
• 

  European Medicines Agency

  Jan 2018 - Jan 2019

  Quality Assurance & Business Analyst in Application Delivery

  The European Medicines Agency (EMA) is a decentralized body of the European Union with headquarters in London. Its main responsibility is the protection and promotion of public and animal health, through the evaluation and supervision of medicines for human and veterinary use.The main purpose of my role is to carry out business analysis tasks in order to support the service in the areas of service and performance management, communications and documentation.• Assisting the Head of Service with compiling, tracking, monitoring and investigating performance-related statistics and information (particularly formally allocated KPIs) with a view to comprehensive trend analysis, reporting and input into the Continuous Service Improvement cycle. Managing the CSI register• Provide analysis and recommendation for change on the processes to ensure the full end-to-end chain is as lean as possible• Facilitating meetings with stakeholders and business users to understand the ‘as is’ business environment, impact of the change on existing processes and the required ‘to be’ processes with identifying opportunities for improvement where possible.• Assisting with the management and execution of the review and acceptance of documentation deliverables required for projects.• Compiling and managing communications in the context of projects, particularly that relates to change management activities.• Analysing complex information from third party supplier and validating the data before management approval.• Identifying and recommend where in the process efficiencies can be obtains, strategies for imporovement and solutions to align technology with business strategies Voir moins

• 

  Intuit

  Sept 2019 - now

  “Our mission is powering prosperity around the world. We build solutions to challenging financial problems for our 50 million customers. Through our products, TurboTax, QuickBooks and Mint, we’re helping consumers, small business owners, and the self-employed achieve their dreams of prosperity. From uncovering data patterns for how wealth is created, to designing conversational interfaces that deliver personalized experiences, we’re putting AI, ML, and an unrivaled set of data to work to help millions of people achieve financial freedom. Advance your skills in an innovative, diverse, and collaborative environment where technology makes an impact worldwide.” IntuitThe main purpose of my role• Managing multiple deadlines for payroll submission• Performing order reconciliation to ensure accurate payouts• Adhering to and implementing crediting rules and policies• Partnering with Finance and Sales Leaders to calculate quota targets• Administering commission accruals• Working closely with sales organisation to support ad-hoc analytic requests• Analysing budget impact for commission payouts relative to performance Voir moins The main purpose of my role is to support the delivery of business value.• Working closely with the business to identify, analyze and document core business processes and workflows• Providing analysis and recommendation for change on the processes to ensure the full end-to-end chain is as lean as possible• Identifying and recommend where in the process efficiencies can be obtains, strategies for imporovement and solutions to align technology with business strategies• Development of clear and detailed process maps and process guide lines • Assisting the Compliance, Process and Audit Specialist in conducting quality management system audits, to ensure compliance with the requirements of the Sales tools, directives and SOPs. • Bringing the results from issue to impact and taking findings to facilitate sustainable and systemic change. Voir moins

  • Staff Compensation Partner

    Jan 2021 - now

  • Compliance and Process Mapping Analyst

    Sept 2019 - Jan 2021