Ashish Dhar Dubey

Ashish Dhar Dubey

Customer Service Assistant

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location of Ashish Dhar DubeyMumbai, Maharashtra, India

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  • Timeline

  • About me

    Duty Supervisor/Sr. Associate - Load Control | IOCC Operations | Ground Handling | Aviation | Learner | Theatre | Fine Arts

  • Education

    • University of Mumbai

      2013 - 2015
      Master's degree Marketing/Marketing Management, General
    • University of Mumbai

      2010 - 2013
      Bachelor of Commerce (B.Com.) Business/Commerce, General
  • Experience

    • Jet Airways

      Jul 2015 - Jun 2019
      Customer Service Assistant
    • IndiGo (InterGlobe Aviation Ltd)

      Jul 2019 - Feb 2020
      Skipper

      Supervising a team of people and Coordinating with internal as well as external agencies in aviation.Handling resources efficiently.Providing ontime outcome of results.

    • Ergode

      Jun 2020 - Nov 2021
      Sr. Customer Service Executive
    • Bird Worldwide Flight Services

      May 2022 - May 2023
      Duty Officer
    • Air India Limited

      May 2023 - now
      Duty Supervisor - CLC / IOCC

      Responsible for supervising and coordinating the CLC operations at the designatedterminal ensuring the safe and efficient loading of aircraft, adhering to all regulatoryrequirements and company policiesFunctional Activities• Supervise and coordinate the accurate and timely planning of aircraft loads,considering factors such as fuel load, passenger and cargo distribution, andweather conditions• Ensure strict adherence to weight and balance limitations to maintain aircraftstability and safety during all phases of flight• Stay up to date with aviation regulations and company policies, ensuring that loadcontrol procedures comply with relevant guidelines and standards• Maintain effective communication channels with pilots, ground staff, and otheroperational teams to convey load instructions, resolve load-related issues, andfacilitate smooth operations• Handle load control-related incidents promptly and effectively, implementingcorrective actions and reporting to the Terminal Manager as necessary• Identify opportunities for process improvements and efficiency enhancementswithin the load control function• Be prepared to respond to emergencies and critical situations, includingcontingency planning for aircraft emergencies and diversions• Ensure accurate and timely completion of load control-related documentation andreports as per company proceduresTeam Management• Lead and motivate the load control team, providing guidance and support to ensuresmooth operations and adherence to safety protocols• Coordinate and provide training for load control staff to ensure their skills andknowledge align with industry best practices Show less

  • Licenses & Certifications

    • Dangerous Goods Handling and Acceptance CAT 10

      IndiGo (InterGlobe Aviation Ltd)
    • Safety Management Specialist (SMS)

      IndiGo (InterGlobe Aviation Ltd)
    • Transportation of Dangerous Goods Training

      Air India Limited
      Sept 2023
    • Basic Airport Handling

      Jet Airways
    • Load and Trim Certified - B737-700/800/900/900ER/MAX, Airbus - A320/A321, ATR - 72-500/72-600

      DGCA India
    • Dangerous Goods Handling CAT 10

      Bird Worldwide Flight Services
      May 2022
    • ARD Web - Reservations by Amadeus

      Air India Limited
      Aug 2023
    • Aviation Security Awareness Programme

      IndiGo (InterGlobe Aviation Ltd)
    • Aircraft Weight and Balance Certified Professional for Airbus 320 CEO/ 320 NEO/ 321

      Vistara - TATA SIA Airlines Ltd.
    • Aircraft weight and Balance certified professional for Airbus 320/321/330

      VietJet Air