Taurice Jones

Experience

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  Piggly Wiggly Carolina

  Aug 2005 - May 2006

  Bagger/Stocker

  • Customer Service• Assisted in Stocking and Fronting Merchandise• General Housekeeping• Bag and load groceries for customers

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  Steve & Barry's

  Aug 2006 - Apr 2008

  Stock Specialist

  • Unload and Scan incoming freight trucks• Stock Merchandise• Customer Service• Resets• Assist on registers when needed

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  Lowe's Companies, Inc.

  Apr 2008 - Jul 2013

  Department Manager

  Maintained store cleanliness and organization by implementing daily checklists and audits, decreasing safety incidents and accidents.Utilized data analytics to identify critical areas for improvement in customer service.Coordinated down-stocking and area recovery efforts.Coached sales floor employees on proper lifting techniques and safe behaviors, reducing workplace injuries.Led weekly team meetings to review sales performance data and set individual goals.Delegated daily tasks effectively, leading to a reduction in operational errors within the department.Directed and coached a team of 20 associates to consistently achieve a customer satisfaction rating, increasing repeat customers. Show less

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  AT&T

  Jul 2013 - Feb 2014

  Wire Technician

  · Install new wiring and product· Work with a variety of hand tools· Ensure all wiring is up to code that is being installed · Diagnostic all technical issues customers may face in home or over the phone· Work outside in all types of weather· Work in small confined spaces and aloft (up to 30ft)· Make sure that the customer is satisfied and left with a wonderful experience

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  Lowe's Companies, Inc.

  Feb 2014 - Nov 2018

  Sales Service Manager

  Directed daily team huddles to coordinate customer assistance efforts and ensure all products were stocked on shelves. Managed payroll and scheduling systems on a weekly basis using Kronos, resulting in a positive accuracy rate for employee payments.Coordinated the procurement of essential supplies for the store, including paper, boxes, printer ink, and bags, ensuring seamless operations and customer satisfaction.Conducted regular inventory audits to track supply usage and prevent stockouts, leading to decreased emergency orders.Conducted daily audits of cash transactions and inventory levels, identifying and resolving shortages and overages to maintain accuracy in financial records, reducing discrepancies.Trained and mentored the sales team on proper product pricing and display techniques, resulting in decreased customer complaints related to pricing discrepancies.Assigned specific roles and responsibilities to each team member to streamline the customer service process, reducing average wait times.Managed daily register pulls and loans, ensuring accuracy and compliance with company policies decreasing cash discrepancies.Schedule deliveries and installations for all products going to residential and commercial customers. Show less

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  Engineered Metals & Composites, Inc.

  Nov 2018 - Aug 2019

  Powder Coat Manager

  Optimized powder coat job scheduling process by implementing new strategies in Microsoft Dynamics AX.Coordinated procurement of all powder coating supplies, including powder, tools, labels, etc., ensuring uninterrupted production workflow and minimizing downtime due to supply shortages.Reviewed and corrected employee time cards and schedules for payroll accuracy.Conducted regular safety inspections and implemented corrective actions to ensure OSHA compliance.Collaborated with cross-functional teams to streamline the buyer journey, increasing overall customer satisfaction ratings.Conducted in-depth interviews with 30 potential candidates, resulting in low turnover retention rates within the company.Implemented regular maintenance schedules for all equipment, reducing downtime and increasing productivity levels across the team.Matching orders with invoices to make sure billed correctly.Performed daily cash reconciliation tasks with a 100% accuracy rate, ensuring all discrepancies were identified and resolved before the end of each workday. Show less

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  Merchants Metals

  Aug 2019 - now

  Inside Sales Representative

  Manage incoming requests from outside sales representatives and customers, ensuring timely processing and fulfillment of orders, leading to a 10% increase in sales revenue.Manage a high volume of inbound inquiries, resolving issues promptly and effectively to maintain a positive customer satisfaction rating.Coordinate and schedule deliveries for drivers to ensure customers are getting their merchandise in a timely manner. Process and submit order forms for fencing material, ensuring timely delivery and customer satisfaction.Conducted surveys and interviews with customers to gather feedback on product satisfaction.Coordinate logistics for delivery and pick up of customer orders, resulting in a decrease in delivery times and an increase in overall customer satisfaction ratings.Process customer payments on due invoices per week, decreasing outstanding balances and improving cash flow. Initiated proactive outreach to accounts with past-due balances, resulting in an increase in on-time payments and a reduction of outstanding debt.Perform daily cash reconciliation tasks with a 100% accuracy rate, ensuring all discrepancies were identified and resolved before the end of each workday.Identified discrepancies in order and invoice matching process to ensure order was fulfilled and billed correctly. Show less