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Helen M.

Helen M.

location of Helen M.London, England, United Kingdom

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  • Timeline

  • About me

    Team Lead Application Management

  • Education

    • Worcestershire Group Training Association

      2012 - 2013
      NVQ Level 3 Diploma in IT User Skills

    • Worcestershire Group Training Association

      2011 - 2012
      NVQ Level 2 Diploma in Business Administration

    • Bishop Perowne C Of E College

      2005 - 2010
      9 A*-C GCSE's

  • Experience

    • Sanctuary

      Nov 2011 - Mar 2018

      • Application Support Specialist

        Jan 2017 - Mar 2018

      • Service Desk Analyst

        Nov 2014 - Dec 2016

      • Service Desk Administrator

        Nov 2013 - Nov 2014

      • IT Apprentice (Service Desk)

        Nov 2011 - Oct 2013

    • West Mercia Police

      Oct 2016 - Mar 2019
      Special Constable

    • Tradebyte

      Mar 2018 - Jul 2022

      Team management of Support & DevOps

      • Senior Business Partner, Operations

        Jan 2022 - Jul 2022

      • Team Owner, Platform Services

        Oct 2020 - Jan 2022

      • Service Delivery Manager

        Sept 2019 - Oct 2020

      • Support Engineer

        Mar 2018 - Aug 2019

    • Experian

      Jul 2022 - Jan 2023
      Senior Client Service Manager

    • Tradebyte

      Jan 2023 - now

      • Team Lead Application Management

        Oct 2023 - now

      • Senior Service Delivery Manager

        Jan 2023 - Oct 2023

  • Licenses & Certifications

    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Mar 2020