Christian Phichith

Experience

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  Best Buy

  Jul 2005 - Jul 2006

  Counter Intelligence Agent

  Assist customers within the Standard Operating Platform (SOP). Provide initial contact with clients and check in products for service. Perform basic testing to determine product needs and service solutions. Facilitate in-store sales, upgrades, installations and services.

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  Eagle Productivity Solutions

  Aug 2005 - May 2021

  Reporting to the Chief Financial Officer and Vice President of Operations, oversees the Information Technology strategy for the organization, develop and implement the policies and goals for the Information Technology department. Analyzes the business requirements of different departments and conducts feasibility studies to determine the best use of technical resources. Works closely with C-Level colleagues to improve existing systems by reviewing users’ requests for changes, analyzing needs and budgets, and making recommendations for updates, replacements or enhancements. A leading contributor to the infrastructure & process improvements and cost inefficiencies gained over the last few years at Eagle Productivity Solutions. Directs and responsible for the overall planning, organizing, and execution of all Information Technology & Operation functions to meet internal and external customer requirements, as well as the support and maintenance of existing applications and development of new technical solutions. Show less Crucial to the business continuity and success, maintain Information Technology strategies by managing staff; researching and implementing technological strategic solutions. Responsible for, overseeing and managing the company's Information Technology Services. Acts as liaison between clients, vendors, and consultants. Agreeing costs, timescales and standards to be met and monitoring it throughout the project. Develop requirements, outlines, and budget for Information Technology projects. Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; initiating corrective action. Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporation's assets. Develop security standards, procedures, and awareness. Work closely with user departments to ensure appropriate support and advice. Show less Reported to the Vice President of Operations. Provided administrative support that aided the daily business operations of an organization. Focused on day-to-day optimization to enhance the productivity, reliability, quality and output of the current Information Technology infrastructure. Participate in or conduct technical modification to current operation procedures and policies. Updated operating procedures and master records, monitored quality on a daily basis, and be involved in investigating complaints/Issues. Took place of the Vice President of Operations in his absence Show less

  • Director, Information Technology and Operations

    Jan 2016 - May 2021

  • Manager, IT Services

    Aug 2010 - Jan 2016

  • Operations and Tech Support

    Aug 2005 - Aug 2010
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  NIIT

  May 2021 - now

  Regional Vice President, Learning Technologies

  Established in 1981, NIIT offers a comprehensive suite of Managed Training Services including custom curriculum design and content development, learning administration, learning delivery, strategic sourcing, learning technology, and advisory services to market-leading companies in over 30 countries. With a prolific team of experienced learning professionals, NIIT is dedicated to helping customers increase the business value of learning and development (L&D). Built on the sound principles of ‘Running Training like a Business’, NIIT’s Managed Training Services and best-in-class training processes enable customers to align business goals with L&D and demonstrably improve learning effectiveness and efficiency to create transformative business impact.Built on the sound principles of ‘Running Training like a Business’, NIIT’s Managed Training Services and best-in-class training processes enable customers to align business goals with L&D, reduce costs, realize measurable value, benefit from rock-solid operations, and increase business impact. Show less

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  StackRoute Learning

  May 2021 - now

  Regional Vice President, Learning Technologies

  Regional Vice Presidents (RVP) of Technologies has overall responsibility and accountability to provide company leadership, vision, advocacy and support for the effective and innovative use of technology in teaching and learning across multiple modalities. This position provides oversight for the successful adoption and deployment of web and media-based tools, emerging technology, digital platform management, user support, faculty training, and media production and support in alignment with company goals and priorities.* Provides strategic leadership, vision, advocacy and support for the effective and innovative use of company teaching and learning technologies aligned with the strategic goals of the company and customers.* Directs mission critical technology systems and round the clock support to maintain uninterrupted services and business continuity, including responding to crisis and emergencies.* Oversees program operations including adoption and deployment of web, media-based tools, emerging technology, management of platforms, user support, faculty training/consultations, and media support and production for instruction. Ensures integration of customer/college systems and technology partners to provide a robust online learning ecosystem.* Creates and directs program innovation and growth. Manages and reviews the adoption, procurement, and implementation of new technologies and innovative practices through needs assessments, stakeholder engagement, testing, training, and user support.* Develops partnerships with IT and manages external vendor relationships and user support for faculty, staff, customers and students.* Exercises leadership in achieving optimal organizational efficiency and effectiveness, including initiatives to improve work processes/policies, enhance systems, staff performance, enrollment, accessibility and revenue. Show less