Noah (Viet-Ha) Phi

Experience

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  Holiday Inn Singapore Atrium

  Mar 2013 - Sept 2013

  Guest Service Officer

  - Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity- Registers and rooms all arrivals according to established procedures- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation- Cashes hotel guest’s personal and travelers checks and assists with currency exchange- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club)- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she is unable to assist- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems Show less

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  The Dairy Farm Group

  Nov 2013 - Feb 2014

  Warehouse Staff

  - Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.- Maintains quality service by following organization standards.- Maintains inventory controls by collecting stock location orders and printing requests.- Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules, and regulations.

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  KinderWorld Education Group

  Jun 2014 - Apr 2015

  Management Trainee & F&B Trainer

  Corporate Academic Development • Education Partnership Relationship • Assist in the Educational Quality Assurance• Developing curriculum & lesson plan for Full-time, Leisure & Executive courses.• Country Specific Educational Applications • ASEAN Mutual Recognition Arrangement for Tourism Professionals• Trainer of F&B, Bartending & Barista Course (full-time & leisure courses)• Human Resource Development Committee Business Development & Investment • Exploration for any opportunities of acquiring or leasing land/ properties• Preparation of Investment paper• Administration work for Investment project • Prepare monthly update of real estate market• Legal support Show less

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  Capstone Vietnam

  May 2015 - Nov 2017

  Play a key role in the Overseas Study Services (OS) section of Capstone Vietnam’s Hanoi office, including advising, sales/marketing and interacting with students, parents and partners both in Vietnam and from other countries. Advising (60%):Responsible for advising, handling clients’ admission packages and follow-upFocus on business development by meeting with prospective individual and institutional clients, including students, parents, university reps and othersAssist the Educational Services Manager (ESM) with the maintenance of the OS database (partner, clients, potential clients, students/parents)Translation work, as neededInstitutional Services and Sales & Marketing (40%):Actively contribute to the effective sales & marketing and promotion of our overseas study services to students, parents, school administrators, teachers and othersContribute to logistical preparations for Capstone Vietnam's institutional service events, including higher education fairs, info session, etc.Establish and maintain quality partner relationshipsActively contribute to the growth of the OS division of the company, including attracting new clients and reaching out to more high schools and other partners, including English centers, student organizations and clubs Show less

  • Partner Relations Manager

    Oct 2015 - Nov 2017

  • Educational Adviser

    May 2015 - Oct 2015
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  Atlantic International Education and Training Company

  Dec 2017 - now

  - Department Profit & Loss Management- Revenue & Sales Generation- Business Management & Development- Marketing & Event Organizing- Admission & Scholarship Student Application- Australia, Canada & U.S Visa Student Application

  • Vice Director – Overseas Studies Department

    Aug 2022 - now

  • R&D Executive & Admission Counsellor

    Sept 2020 - Jul 2022

  • Director - Atlantic Overseas Studies for Western Countries

    Jun 2019 - Aug 2020

  • Vice Director - Atlantic Overseas Studies for Western Countries

    Mar 2018 - May 2019

  • R&D Deputy Manager - US UK Canada Market

    Dec 2017 - Feb 2018