
Erick Toledo

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About me
Service Operation Manager
Education

Instituto Politécnico Nacional
2006 - 2010Industrial Engineering Industrial Engineering Bachelor´s degree
Instituto Politécnico Nacional
2010 - 2010Postgraduate Continues Improvement ProjectAnalysis and Diagnostic System to Increase Productivity and Quality of companies by IPN.
Experience

Schering Plough S.A de C.V.
Feb 2010 - Jun 2013• Leader in waste disposal projects of any kind to ensure the competitiveness of the processes. • Maintain and monitor improvement projects implemented to reach standardization. • Ensure that comply in a timely manner improvement Projects in the Company. • Transmit philosophy and Lean tools to employees. • Measuring time and motion. • Process Mapping End to End of the Supply Chain. • Systematic Analysis of Production. • Identification opportunity areas. • Capacity Determination. Human resource and Machine. • Balancing Working lines. • Theory and Application of Industrial Engineering tools as Problem Solving, 5S, cause and effect diagrams (Ishikawa), 5 whys, Kanban, among others. ACHIEVEMENTS• 1st place for Continuous Improvement Project in Latin America • Benchmarking Project made in MSD Montreal Canada in 2012 • Participation in Lean Lab Forum Campinas, Brazil in 2013 Show less
Industrial Engineering In Schering Plough Mexico
Jan 2011 - Jun 2013Continuous Improvement Scolarship-holder
Feb 2010 - Jan 2011

Merck
Jul 2013 - Sept 2015Lean Leader LATAM at MSD México• Coordinate and supervise any Improvement Project in Quality area in order that it be carried out according to established guidelines. • Deployment Annual Hoshin Kanri together with the direction of the company. • Planning and control of supply chain (quantity, quality and costs), maintaining the efficiency of the quality standards • Coordinate and monitor Lean Lab Project carried out at the plant in MSD México, Argentina and Brazil. • Support people in Kaizen initiatives in the plant. • Elaboration and measurement of Regional KPI's to project status • Planning and Review monthly and quarterly based on the needs and capabilities of the operation, through participation in meetings of forecast demand and forecast revision Extensive knowledge in Lean and Problem Solving (Green Belt certified) 9 years of experience in project management and interdisciplinary teams Certified Auditor ISO 9001: 2015, ISO14001: 2015 and OHSAS18001: 2007 Show less

DHL Global Forwarding Panamá
Apr 2016 - Mar 2017Process Engineer en DHL Global Forwarding Panamá• Development of Regional and Internal Indicators of Distribution Center to give visibility to theoperation in terms of Capacity, Cost, Demand, Customer Service and Productivity• Create and follow Inventory Status• Monitoring with Operations Manager and P&G costumer on improvement actions• Perform Audits through Organizational & Distribution Controls (CSA)• Leading continuous improvement projects in any process. Root causes Identification, through theapplication of problem solving tools, among others. Show less

Panalpina
Mar 2017 - Aug 2019Quality Engineer Leader in Panalpina PanamáResponsible for all Front- End Quality activities for High-End Telecomms product. A key member in the organization whose main objective is to guarantee the Total Quality of the manufactured product in all the processes of the supply chain.• Elaboration and follow-up to the Organization-wide Quality Culture Plan• Development and measurement of Daily Quality Indicators with visibility to General Management and Internal Customer• Responsible for managing and solving customer complaints through problem solving tools such as CAPA, Problem Solving and 8D's.• Implementation of new projects of Continuous Improvement for Optimization of processes that generate added value to the company, through Lean Manufacturing and TPS methodology.• Leader of multidisciplinary team of Quality that guarantee the correct execution of the Standardized Procedures. (15 people in charge). Show less

Philips
Aug 2019 - nowLeader of multidisciplinary team (+10 people Panamá & 5 people in Brazil). • Responsible of the configurations of Philips Medical Equipment in all regions in LATAM (Mexico, Colombia, CAR, South Latam and Brazil). • Daily Management implementation with direct stakeholders using Tier process. • 97% of FTR (Quality) configurations correctness in all Latam, -50% incidentals related to configuration mistakes, +33% in volume of quotes sent to customer vs last process, -68% reduction on configuration lead time in 2020/2021. Show less
Service Operation Manager
Jul 2023 - nowConfiguration Office Team Leader LATAM
Aug 2019 - Jul 2023
Licenses & Certifications

Lean Competency LCS 1a
Lean Competency SystemJun 2018
Project Management Certification
International Institute for LearningDec 2021
Lean Competency LCS 2a
Lean Competency SystemNov 2018
Certified Auditor Trinorma ISO 9001-2015, ISO 14001-2015, OHSAS 18001-2007
R&D Consulting PTYMar 2018
Honors & Awards
- Awarded to Erick ToledoBest Improvement Project based on Continuous Flow (Lean Concepts) Erick Toledo Oct 2017 This project was considered as the best Improvement Project in operation line. The propuse was to established a continuous flow and define the rules and control points in order to reduce the QA issues and risk involved in that process.
Languages
- inInglés
- poPortugués
- esEspañol
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