Erick Toledo

Erick Toledo

Followers of Erick Toledo902 followers
location of Erick ToledoPanama City, Panamá, Panama

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  • Timeline

  • About me

    Service Operation Manager

  • Education

    • Instituto Politécnico Nacional

      2006 - 2010
      Industrial Engineering Industrial Engineering Bachelor´s degree
    • Instituto Politécnico Nacional

      2010 - 2010
      Postgraduate Continues Improvement Project

      Analysis and Diagnostic System to Increase Productivity and Quality of companies by IPN.

  • Experience

    • Schering Plough S.A de C.V.

      Feb 2010 - Jun 2013

      • Leader in waste disposal projects of any kind to ensure the competitiveness of the processes. • Maintain and monitor improvement projects implemented to reach standardization. • Ensure that comply in a timely manner improvement Projects in the Company. • Transmit philosophy and Lean tools to employees. • Measuring time and motion. • Process Mapping End to End of the Supply Chain. • Systematic Analysis of Production. • Identification opportunity areas. • Capacity Determination. Human resource and Machine. • Balancing Working lines. • Theory and Application of Industrial Engineering tools as Problem Solving, 5S, cause and effect diagrams (Ishikawa), 5 whys, Kanban, among others. ACHIEVEMENTS• 1st place for Continuous Improvement Project in Latin America • Benchmarking Project made in MSD Montreal Canada in 2012 • Participation in Lean Lab Forum Campinas, Brazil in 2013 Show less

      • Industrial Engineering In Schering Plough Mexico

        Jan 2011 - Jun 2013
      • Continuous Improvement Scolarship-holder

        Feb 2010 - Jan 2011
    • Merck

      Jul 2013 - Sept 2015
      Lean Leader LATAM at MSD México

      • Coordinate and supervise any Improvement Project in Quality area in order that it be carried out according to established guidelines. • Deployment Annual Hoshin Kanri together with the direction of the company. • Planning and control of supply chain (quantity, quality and costs), maintaining the efficiency of the quality standards • Coordinate and monitor Lean Lab Project carried out at the plant in MSD México, Argentina and Brazil. • Support people in Kaizen initiatives in the plant. • Elaboration and measurement of Regional KPI's to project status • Planning and Review monthly and quarterly based on the needs and capabilities of the operation, through participation in meetings of forecast demand and forecast revision  Extensive knowledge in Lean and Problem Solving (Green Belt certified) 9 years of experience in project management and interdisciplinary teams Certified Auditor ISO 9001: 2015, ISO14001: 2015 and OHSAS18001: 2007 Show less

    • DHL Global Forwarding Panamá

      Apr 2016 - Mar 2017
      Process Engineer en DHL Global Forwarding Panamá

      • Development of Regional and Internal Indicators of Distribution Center to give visibility to theoperation in terms of Capacity, Cost, Demand, Customer Service and Productivity• Create and follow Inventory Status• Monitoring with Operations Manager and P&G costumer on improvement actions• Perform Audits through Organizational & Distribution Controls (CSA)• Leading continuous improvement projects in any process. Root causes Identification, through theapplication of problem solving tools, among others. Show less

    • Panalpina

      Mar 2017 - Aug 2019
      Quality Engineer Leader in Panalpina Panamá

      Responsible for all Front- End Quality activities for High-End Telecomms product. A key member in the organization whose main objective is to guarantee the Total Quality of the manufactured product in all the processes of the supply chain.• Elaboration and follow-up to the Organization-wide Quality Culture Plan• Development and measurement of Daily Quality Indicators with visibility to General Management and Internal Customer• Responsible for managing and solving customer complaints through problem solving tools such as CAPA, Problem Solving and 8D's.• Implementation of new projects of Continuous Improvement for Optimization of processes that generate added value to the company, through Lean Manufacturing and TPS methodology.• Leader of multidisciplinary team of Quality that guarantee the correct execution of the Standardized Procedures. (15 people in charge). Show less

    • Philips

      Aug 2019 - now

      Leader of multidisciplinary team (+10 people Panamá & 5 people in Brazil). • Responsible of the configurations of Philips Medical Equipment in all regions in LATAM (Mexico, Colombia, CAR, South Latam and Brazil). • Daily Management implementation with direct stakeholders using Tier process. • 97% of FTR (Quality) configurations correctness in all Latam, -50% incidentals related to configuration mistakes, +33% in volume of quotes sent to customer vs last process, -68% reduction on configuration lead time in 2020/2021. Show less

      • Service Operation Manager

        Jul 2023 - now
      • Configuration Office Team Leader LATAM

        Aug 2019 - Jul 2023
  • Licenses & Certifications

    • Lean Competency LCS 1a

      Lean Competency System
      Jun 2018
    • Project Management Certification

      International Institute for Learning
      Dec 2021
    • Lean Competency LCS 2a

      Lean Competency System
      Nov 2018
    • Certified Auditor Trinorma ISO 9001-2015, ISO 14001-2015, OHSAS 18001-2007

      R&D Consulting PTY
      Mar 2018
  • Honors & Awards

    • Awarded to Erick Toledo
      Best Improvement Project based on Continuous Flow (Lean Concepts) Erick Toledo Oct 2017 This project was considered as the best Improvement Project in operation line. The propuse was to established a continuous flow and define the rules and control points in order to reduce the QA issues and risk involved in that process.