
Emmanuel Alla
Stagiaire

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About me
Team Leader Service Center chez MTN Cote d'Ivoire
Education

HEC la roche
-Licence Accounting and Finance
Experience

MTN Cote d'Ivoire
Jan 2017 - Apr 2017StagiaireCustomer management (prepaid and postpaid), management of Mobile Money customers, management of after sales support, customer sales of MTN-CI products, identification and activation of 4G LTE Internet accounts, responsible for configuring Internet accounts to support after sale, troubleshooting and configuration of 3G 4G LTE (3G and 4G key, Pocket MIFI, WIBOX) fixed and mobile equipment, billing of postpaid customers ...

MTN
Apr 2017 - Jun 2018Conseiller clientsCustomer management (prepaid and postpaid), management of Mobile Money customers, management of after-sales support, customer sales of MTN-CI products, identification and activation of 4G LTE Internet accounts, responsible for configuring Internet accounts to support after-sales, troubleshooting and configuration of 3G 4G LTE equipment (3G and 4G key, Pocket MIFI, WIBOX) fixed and mobile ...

MTN Cote d'Ivoire
Jul 2018 - nowCustomer management (prepaid and postpaid), management of Mobile Money customers, management of after sales support, customer sales of MTN-CI products, identification and activation of 4G LTE Internet accounts, responsible for configuring Internet accounts to support after sale, troubleshooting and configuration of 3G 4G LTE (3G and 4G key, Pocket MIFI, WIBOX) fixed and mobile equipment, billing of postpaid customers ...
Team Leader Service Center FLAGSHIP
Jan 2025 - nowExecutive Retail Sales
Jul 2018 - Dec 2024
Licenses & Certifications
- View certificate

Être positif au travail
LinkedInJun 2021 - View certificate

Data-driven Manager : animer et fédérer les équipes autour de la donnée
EdflexJan 2025 - View certificate

Traiter avec des clients mécontents / clientes mécontentes
LinkedInJun 2021 - View certificate

Développer une expérience collaborateur positive
EdflexJan 2025 - View certificate

Devenir un meilleur leader
EdflexFeb 2025 - View certificate

Débuter en gestion de projet
EdflexJan 2025
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