Fumitaka Sakaiya

Experience

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  Siemens

  Apr 1986 - Feb 1991

  Sales Engineer, Sales Account Manager

  - Sales engineer, Storage OEM business 5" 300MB SCSI HDD and 1/4" QIC SCSI Tape backup unit for enterprise system- Sales Account Manager of OEM business Customers: Kobe Steel, Sharp, Fuji Xerox, IBM, and Toshiba Contributed YJP150M revenue in total Conducted the HDD sub-system product project for Kobe steel

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  Kodak Japan

  Mar 1991 - Jun 1999

  Sales Engineer / Project manager

  - Sales Engineer Pre/post sales support of digital imaging business System consultation for dye thermal printer (ie. Under Mac environment) Mac, Adobe Photoshop/Illustrator, Image format and Color management scheme Technical support and lead of “SDK” and “S/W” compatibility for PhotoCD business start up- Project manager Project management for digital imaging solution Network multimedia KIOSK project..Vendor management (NTT, IBM, Chassis maker) PhotoID system project..Managed US development and Europe development team Localization project of bundled software which comes with consumer digital imaging products A member of the global software product development team...US, UK, FR, and Japan Show less

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  Dell

  Jul 1999 - Apr 2005

  Manager, Customer Service

  - Manager, Support dispatch QA team (February 2004 – April 2005) Managed service quality metrics with Kawasaki, Okinawa, and Dalian Checking support dispatch instruction, and if uncertain or wrong instruction described, re-investigation is required to the support agent of Client PC, Note PC, and workstation LOB.- Manager, Key Account support (February 2002 – January 2004) Managed Key Account Support team (call center) Account base support for both client and enterprise product as account Customers: Toyota group, Yokogawa Ele., Olympus, Japan Coast Guard, Kao, Nomura Securities- Manager, Customer Service Support Engineering (July 1999 – January 2002) PM for Server/Storage product service readiness *Promoted to a manager in Feb 2000 Creating SOWs for Call canter, Parts management, Repair, and On-site repair, X-function management for project progress Created Product recall support process Responsible for the support readiness of all LOB product TAM support program manager in Japan Support service presentation to customers (GE, ect...) Show less

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  Colorzip Japan

  May 2005 - Aug 2007

  General Manager, Project management

  Starting up ColorCode (2D bar code) business in especially mobile market in Japan - Negotiated mobile phone operators and makers in Japan in order to achieve - “ColorCode reader application pre-installation” Operators: NTT DoCoMo, au KDDI, Softbank, Willcom, e-mobile Makers: Sharp, Sanyo, NEC/Panasonic, Nokia, Ericsson - Contracted JPY50M business with business partner - Contributed for flotation activities

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  Adobe Systems

  Sept 2007 - Jan 2012

  Manager, Server Technical Support

  - Managing Technical support team and TAM (Technical Account Manager) services: Regular Conf. calls with US, Canada, and India L3 team, Customer engagement, Sales contact, Regular team meeting, Reporting to Japan Support Director, QBR- Process Management:TAM service development, Partner enablement (Regular meeting, training),KPI management and improvement activities, Support process improvement, Training cordination- Team Management:Reviewing KPI and sharing company status in the regular meetingCaring and Coaching for following up member's motivationSupported productsLiveCycle (Documment process workflow system)...J2EE base, FMS (Flash contents delivery server), LCDS (Falsh contents control server)ASPs, Main customers: Financial (Securities, Banks, Insurance), Manufacturing, and Governments Show less

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  Kodak Japan

  Sept 2012 - Feb 2015

  - Managing both H/W and S/W L2 technical support team Escalation point from field support team in nation wide Escalation work with Germany, Canada, Israel, and USA- Team manager management- Responsible for service business P/L for Electric photo LOB product Regular conf call with APR HQ for business review- Supported products Pre-press application software, Plate setter, Electric photo printer, and Ink Jet Print head- Customers from major printing customers to minor printing customers Show less

  • Director, Customer Service

    Aug 2014 - Feb 2015

  • Manager, Technical Support

    Sept 2012 - Aug 2014
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  Hewlett-Packard Japan Ltd.

  Mar 2015 - Oct 2015

  Japan Customer Service Country Manager, APJ GSS

  HP Indigo & Web Press Japan, Graphic Solution Businesses, Printing & Personal Systems APJResponsible for all things (service delivery, service business PL, service contracts, spare parts, sales engagement, etc...) for Indigo digital press and IHPS production ink jet press.

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  HP Japan Inc.

  Nov 2015 - Oct 2016

  Japan Customer Service Country Manager, APJ GSS
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  Autodesk

  Oct 2016 - now

  Senior Technical Support Manager