Kyla Novelia

Experience

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  Genpact

  Jan 2021 - now

  Trust and Safety Specialist

  - Tracking and following up on queues, ticketing and content labelling (Content Management)- Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.- Demonstrates strong problem-solving capabilities on content management- Serve as an advocate for the user community- Label content and flag for action- Provides prompt and efficient service to client including appropriate escalation of any issues.- Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.- Process Trust & Safety related jobs/cases and to also provide workflow support & testing Show less

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  RSM - Singapore

  Sept 2024 - now

  Audit Associate