Qasim Waqar

Experience

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  TRG - The Resource Group

  Jan 2006 - Jan 2007

  Sales and Support

  Responsible for making sales over the phone, US Land Line campaign. Worked for a British Orange services as a customer support Executive. Worked for a US B2B campaign (Merchant Cash and Capital)

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  ITSec Pvt Ltd

  Jan 2009 - Jan 2012

  Assistant Manager

  ITSEC Pvt LTD– Pakistan• Develop and implement customer service policies and procedures• Define and communicate customer service standards• Handle complex and escalated customer service issues• Identify and implement strategies to improve quality of service, productivity and profitability• Generate sales through existing customers- Upsell or cross sell• Introduced referral program to get more potential clients from the existing database.

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  Axact

  Jan 2012 - Jan 2015

  Associate Manager

  • Helping to develop and implement a customer service policy for the team• Providing training and setting user accounts in EMS, CRM• Finding ways to measure customer satisfaction and improve services.• Managing a team of customer services staff.• Developing feedback or complaints procedures for customers to use.• Improving customer service procedures, policies and standards for department.• Meeting with other managers to discuss possible improvements to customer service.• Being involved in staff recruitment and appraisals.• Training staff to deliver a high standard of customer service.• Issuing refunds or compensation to customers. Show less

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  Pikadot

  Jan 2016 - Nov 2016

  Customer Services

  Being a Sr team lead I am managing a team of 5+ customer service agents and essentially responsible for- Getting the job done - Getting effective performance from the CS agents.- The planning, control and organization of work - Timely release- Process improvement- Planning releases and iterations- Writing clients stories in collaboration with the team- Prioritizing the work by collaborating with Clients and the IT team- Communicating with all clients about the progress- Motivation and counselling of team members Show less

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  Sphinx Information Technology

  Nov 2016 - Mar 2017

  Sales Manager

  Responsible for promoting and delivering Excel4apps materials in Bahrain Market.Supporting all Excel4apps business units with the delivery of key project, transferring product and process knowledge where required.Working with clients to ensure a high level of project success - consistent with the Excel4apps standards of professionalism.Presenting/demonstrating Excel4apps products to high level clients.Understanding and exploring global best practice in the relevant solution areas.Building strong relationships with external clients and internal stakeholders.Working as part of the Excel4apps team to design and document solutions, delivering creative outcomes around Excel-based:• Reporting solution• Ad hoc queries • Planning solution• Process/productivity improvements Show less

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  Cork Information Technology

  Apr 2017 - Jun 2018

  Sales Account Manager

  About Cork Information Technology• Software and Consulting services provider.‎• Having offices in Bahrain, KSA, Dubai & IndiaRoles• Business development from new and existing accounts• Identifying opportunities & building the solutions pitch ‎• Account Mapping & Relationship building• Establish and nourish strategic partnerships ‎Solution Areas• ERP (EPICOR | iScala) • Rapid Application Development (Outsystems) • MS Services, Fintech Solutions, eKYC | Digital Certificates (VSoft, eMudhra) Show less

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  Kalaam Telecom

  Jan 2018 - Jan 2020

  Account Manager - SME

  Data | Internet | Voice | ICT | Cloud | SecurityGMPLS - MPLS - DIA - Bulk SMS - SDWAN - IceWrap - Wifi Analytics

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  Etisalcom Bahrain Company W.L.L

  Jan 2020 - now

  Wholesale & Enterprise Account Manager