Ankur Mittal

Experience

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  Infopark India Ltd.

  Jul 2004 - Sept 2005

  Trainer

   Imparting training to end-users in the post-implementation phase & coordinating with the team members for training, conducting program keeping in mind the latest technological advancements. Designing & customizing modules and training program based on the training need analysis to enhance the skills & efficiency of employees.  Assisting in the design & implementation of network (LAN & WAN), troubleshooting network problems & conflicts.  Suggesting improvements in the operations and processes to improve the system for better delivery. Overall operations of the centre. Conducting Training sessions for corporate batches for CCNA & CCNP (Routing) modules Training the staff for CCNA & Linux modules. Show less

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  Team Wireless (Primus Telecommunication)

  Oct 2005 - Aug 2006

  Executive Engineer, Network Support

   Design, development, and review of technical documentation Involved in process improvement, mentoring, and training activities Provide technical support to change/ project team implementation & testing Document the actions and minutes to improve service Engage Operations to improve the way they progress the problems  Document service improvement plans and share those with customer.  Planning and managing the timely delivery of tasks Optimization and troubleshooting of LAN/WAN network systems. Assisting in the design & implementation of network (LAN & WAN)  Coordinating with Local suppliers when needed. Show less

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  DataCraft India Pvt. Ltd.

  Sept 2006 - Mar 2008

  Network Engineer

   On-Schedule and On-Time completion of Projects. Successful set up and handover to operations team. Develop Post-Sales business and to develop new line of services with existing customer base. Ensure timely response to customer, minimize services downtime and process breakdown. Conducting Periodic reviews with the customer & analyzes trends to take proactive measures. Design, Integrate and plan customer network: Designing, implementing, configuration and troubleshooting of LAN, WAN, VPNs, Routing, Routing protocols, Switching set up on Cisco routers, Switches etc. at customer end. Also for the configuration of Network management tools at customer end. Designing and Implementing of Intranet for various Organizations. Show less

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  HCLTech

  Mar 2008 - Mar 2013

  • Operations Manager

    Jul 2009 - Mar 2013

  • Track Lead

    Mar 2009 - Jun 2009

  • Associate Consultant

    Mar 2008 - Mar 2009
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  HCLTech

  Oct 2014 - Jan 2019

   End-to-end program and delivery management as and beyond expectation of Service Contract. Service Excellence.  Contract Negotiations and account renewal. Develop and flourish customer relationship, ensure high satisfaction and address escalations.  Hold contractual customer reviews (Monthly, Quarterly and Annual) Budget planning and execution, PIP, P&L management to ensure profitable business. Business planning, development and incremental growth. Accountable for meeting innovation fund and value add contractual targets. Setup onsite & offshore management centers and develop operations based on ITIL guidelines. Responsible for ensuring additional revenue for HCL.  Inculcate culture of innovation to create new business and continuous improvement initiatives. Work with program/project managers to accomplish delivery goals and projects per established schedule. Set goals for annual performance review and work closely with people for achievement. People development by leveraging technical and non-technical trainings, performance oversight, assessment and feedback. Oversee internal and External audits to ensure compliance, per contract requirement. Show less

  • Associate General Manager

    Jan 2017 - Jan 2019

  • Associate General Manager

    Oct 2014 - Jan 2019
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  Mphasis

  Jan 2019 - Dec 2020

  Associate Vice President
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  Orange Business

  Sept 2021 - now

  Program Manager