Hirman Perez

Experience

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  Cebu Pacific Air

  Jan 2012 - Jun 2012

  Customer Service Representative

  January 30, 2012 - June 01, 2012Cebu Pacific Air (Davao International Airport)Customer Service Representative (CSR)Cebu Air, Inc., operating as Cebu Pacific (also known as Cebu Pacific Air and stylized as cebu pacific) and informally and colloquially known as Cebu Pac, is a Philippine low-cost airline based on the grounds of Mactan-Cebu International Airport (MCIA Terminal 2), Lapu-Lapu City, Metro Cebu, in the Philippines. It is Asia's oldest budget or low-cost carrier airline, founded in 1988.It offers scheduled flights to both domestic and international destinations. Responsibilities:-Promote and Sell airline products.-Maintain Customer records by updating account information.-Welcome Passenger and handling help desk counter.-To provide all necessary information to passengers and make their journey easier and enjoyable.-Operating equipment, loading and unloading baggage/freight repetitively lifting items. Show less

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  TGI Fridays

  Jun 2012 - Jun 2014

  Server

  June 14, 2012 – June 13, 2014TGI Fridays U.A.E (TGIF Dubai Mall)Server/ WaiterTGI Fridays (formerly stylized as T.G.I. FRiDAY’S) is an American restaurant chain focusing on casual dining. The company is owned by TriArtisan Capital, a New York-based private equity firm, that purchased the company from Sentinel Partners in October 2019.The name is asserted to stand for "Thank God It's Friday", although as of 2010 some television commercials for the chain have also made use of the alternative phrase, "Thank Goodness It's Friday."Responsibilities:-Plan out the seating chart and organize the floor plan.-Check with manager to ensure that the guest experience exceed to their expectations while ondining experience. -Attends to guest’s queries / complaints and coordinates activities of dining room personnel toensure prompt and courteous service to patrons is met.-Check with phone reservationists, or answering machine messages to assure that all reservationsare noted.-Say good-bye to all of the guests. Check to see that everything was wonderful.-Maintaining the table appearance of our guest and asking/ check back for their needs Show less

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  Godiva Chocolatier

  Jul 2014 - Jul 2022

  Store Supervisor

  July 25, 2014- July 18, 2022Godiva Chocolatier / PIC Person in ChargeStore Supervisor (Dubai Festival City)UFounded in 1926, and purchased by the Turkish Yıldız Holding in November 2007. Godiva owns and operates more than 600 shops in the United States, Canada, Europe, and Asia and is available via over 10,000 speciality retailers.Responsibilities:-Have a thorough knowledge of our menu and giving a Luxurious service to our guest.-Practice teamwork by helping co-workers.-Ensure that all employees are fully trained before they start to work.-Ensure merchandise is clean and ready to be displayed.-Ensure promotions are accurate and merchandised to the company’s standards.-Maintain store's cleanliness and health and safety measures.-Evaluate on-the-job performance of the co- employee.-Assist other store employees with their work and disseminate tasks and orders to employees-Manage retail staff, including cashiers and people working on the floor. Show less

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  Daskalidès Chocolatier

  Oct 2022 - Oct 2023

  Team Leader

  October 01, 2022- October 24, 2023Daskalidès Team Leader (Yas Mall)Daskalidès has been serving pieces of pure chocolate happiness since 1931. Thanks to traditional recipes, advanced techniques and the very best quality ingredients, we develop taste sensations that continue to surprise.Be enchanted by timeless finesse and discover a tasteful ganache of modern craftsmanship under a crackling layer of warm family tradition. “Defined by History, Remembered by Taste”Responsibilities:-Be knowledgeable contact new and existing customers to discuss needs.-Collaborate with colleagues in many different sectors.-Coordinate with other team members and departments to optimize the sales effort.-Maintain presentable and in-stock condition of assigned sections of the store.-Discuss products offered and available alternatives, including creative financing options. Show less

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  Läderach (Schweiz) AG

  Nov 2023 - now

  Sales Executive

  November 06, 2023- PresentLaderäch Swiss (Zayed International Airport(AUH)Sales ExecutiveLäderach is a Swiss chocolate and confectionary manufacturer based in Ennenda (Glarus). It was founded in 1962 in Glarus by Rudolf Läderach (1929–2013). His patent for the process of manufacturing hollow, ready-made chocolate truffles revolutionized the fine chocolate industry. In 2004 Läderach decided to enter the consumer market by acquiring Merkur Confiserie AG, a well-established chocolate retailer. In 2012 the company was further vertically integrated towards end-consumers when it opened its first factory in Bilten in the Alps region. As of 2020 Läderach operates 100 stores in 35 countries.Responsibilities:- Emphasize the features of products to highlight how they solve customer problems.- Answer questions about the products.- Drive sales with product knowledge and market-driven enthusiasm.- Cross-sell merchandise and services. Show less