Florin Vaduva

Experience

• 

  Eurotouring Travel

  May 2011 - now

  Agent Turism & Ticketing

  Main ResponsibilitiesBooking hotels,plane tickets, car rentals and ground services if necessary;Booking and sale of domestic and foreign travel packages.Answering phone-calls and assisting suppliers / Company’s clients with queries if necessary;Establish contacts and external partnershipsLiaising with Tour Wholesalers/ hotels/suppliers worldwide;Dealing with customer complaints/problems on the spot;Develop strategies and means to promote the company;Undertake various other activities in order to achieve the company's goals ( customer assistance , creating and sending newsletters to direct customers and partner companies , account management outlook email / website / cpanel )Monitoring competition on the market of tourism;Update company website with internal/external offers,special offers, last minutes.. Handling “problematic” situations related to reservations on the spot and future bookings, following up and make sure that a problem/complaint is resolved and closed by following procedures;Handling emergency calls during out of office hours.Direct payments to partners and online Issue tax documents and travel documentsSkills and ExperienceCustomer service skills;Well organized;Business level English written and spoken;PC knowledge (Word/Excel/Internet);Work well under pressure and fast paced environment;Team player;5 year experience in tourism.driver licence Show less