Bhirendra Singh

Experience

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  Infosys

  Aug 2021 - May 2024

  Specialist Programmer

  As a Part of Microsoft Professional Service Data and Insights Engineering Team, Working on ELT of Big Data in an Agile Development Environment. Working on developing a platform responsible for Automated Ingestion of data from various sources both batch data and real time streaming data, then performs Data Quality and Data Sanity Checks, Followed by creating Dimensions and Facts entities which later consumed by OLAP Cubes, which delivers multiple Reporting Metrics through Dimensional Data Modelling infrastructure in Azure Data Lake,These metrics shows in Power BI Reports which helps Business and leadership teams to take Business driven decisions. Show less

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  Assurant

  May 2024 - now

  Data Engineer

  Developed a troubleshooting assistant chatbot using Azure OpenAI’s GPT-4o model, aiming for a 90% reduction in response times. Integrated Azure AI Search hybrid indexing, achieving a 40% improvement in search accuracy, allowing efficient retrieval from a knowledge base of over one million content links for 25,000+ devices. Utilized Retrieval Augmented Generation (RAG) to enhance user experience, resulting in a 25% increase in user satisfaction. Created a web application for user interaction that includes conversation history, feedback options, detailed submissions, citation support, and Okta authentication to improve engagement and data security. Show less