Daniel Palacios

Experience

• 

  Rescabytes

  Jan 2003 - Jan 2006

  Analista de HelpDesk
• 

  Diebold OLTP Systems C.A

  Feb 2006 - May 2007

  Help Desk Coordinator.

  Responsible for coordinating staff work area Help Desk IT Support both first-level and the ATM Unified Platform in order to provide optimum service and solving the technological requirements.• Ensure full compliance of service level agreements (SLA's) established by the organization.• Perform senior management statistics and metrics, volumes and performance indicators.• Plan, coordinate and manage the activities of support analysts.• To follow up, referral and management of incidents until they are resolved.• Prepare and present the indicators in each of the areas related to the Department.• Analysis of incidents top applying an action plan to minimize the impact and number of events.• Certify platform stability nationwide automated teller machines (ATM's), service levels and operational availability. Show less

• 

  Serviquim, C.A.

  May 2007 - Mar 2014

  Infrastructure Coordinator

  Administrator in charge of the entire organization's technology platform and management responsible for the company's IT and its various branches nationwide and internationally.• Basis Consultant in charge of the core of the organization (SAP): - General Administration of SAP (ABAP / ABAP + Java) - General Administration of OS Windows / UNIX / Linux - Make copies and refresh mandts - Managing and Configuring Roles and Profiles - Monitoring and Tuning systems - Backups and administration of DDBB (Informix, SQL, Oracle) - Changing Kernel and Updating support packages - Installation, Upgrades, copies homogeneous and heterogeneous of systems. - Troubleshooting of errors in OS / DB / Appl - Administration of clustered computers with VMware vSphere - Management of SAN / NAS / iSCSI - Responsible for the backup solution under HP Dataprotector - Planning and structuring of Disaster Recovery plans• Infrastructure Management both Hardware and Software.• Direct the email platform (Lotus Notes Domino).• Administration and interconnection networks with different branches nationwide.• Coordination and management of servers under UNIX HP- UX Integrity Servers.• Data Base Administrator in IBM Informix Dynamic Server and MS SQL Server.• Control and management of enterprise data backups with HP DataProtector.• Planning and design of technology solutions.• Implementation and management of virtualization (MS HyperV , Vmware , etc)• Ensure stability and business continuity platform.• Plan, manage and coordinate the activities of HelpDesk and support nationwide.• Referral to national and international asset acquisition computing hardware.• Coordination of equipment inventories, new allocations and asset retirement.• Responsible for managing suppliers and pipeline projects. Show less

• 

  LatCapital Solutions

  Mar 2014 - Mar 2015

  SAP Netweaver Consultant
• 

  SoluByte

  Apr 2015 - Mar 2017

  SAP Basis / Netweaver / HANA Consultant

  - Knowledge of Installing various SAP systems from 46C to Netweaver 7.5.- Knowlege of SAP HANA.- Migration of SAP Homogeneous and Heterogeneous Systems.- Knowledge of Oracle, DB2, Sybase and SQL Server databases.- Knowledge of SAP Basis - NetWeaver Environment.- Knowledge of AIX, HP-UX, Linux SUSE, Linux RHEL and Windows Servers.- Knowledge of ERP/CRM/EP/XI/PI/PO/BW/BI/BOBJ/BODS/Fiori.- Knowledge of Solution Manager Installation & Configuration.- Knowledge of Setting Up Disaster Recovery Systems.- Performance Analysis & Tunning Systems.- STMS Configuration and Administration.- Language Installations.- Client Copy, deletion.- SP Update / EHP Upgrade / System Upgrade.- Install and Maintain Add-ons.- Database Administration.- Manage SAP Landscape Configuration Documentation.- Agents Confguration & Early Watch Alert Application.- Analysis Backup and Recovery Procedures Implementation.- Entire Project Support. Show less

• 

  Salfa

  Mar 2017 - Mar 2021

  SAP Netweaver / HANA Consultant

  Technical leader and SAP specialist architect in charge of managing the entire SAP, NoSAP and BTP platforms of the organization, as well as managing its different suppliers and carrying out new projects.• Architect of SAP solutions (including end to end architecture, governance and licensing model).• SAP SCP/BTP Solution Architect.• In charge of the operational continuity of the entire SAP and NoSAP platform.• Support and advice to the different areas of IT management and business lines for the projects.• Direct and manage the projects and processes inherent to the SAP area both On-Premise and Cloud (SCP / BTP).• Manage new projects and initiatives of platforms OnPremise, Cloud and Services SAAS, PAAS, IAAS.• Coordination and management of Update / Upgrade / EHP processes of SAP platforms.• Heterogeneous and homogeneous migrations and re-implementations of Landscapes SAP.• Coordinate all activities related to different providers such as Datacenter, SAP, Servers, DDBB.• Manage preventive, corrective and general maintenance activities on the platform.Projects in Salfa:• Implementation of governance model for the entire SAP BTP cloud platform (old SCP) - 100% completedo Governance of global accounts and sub-accounts, Portals, applications, services (DB's HANA cloud, CPI, Hybris and SSO with “AzureAD and AD On-Premise”)• SAP HANA 1.0 to HANA 2.0 database migration project under MDC - 100% completed• SAP Fiori Portals Landscape Upgrade Project in BTP - 100% completed• Migration project of the core of the organization (SAP Portal) towards the SAP Cloud Platform (SCP / BTP) - 100% completed• SAP Platform Homologation Project - 100% completed- ECC servers- BW Servers- BO servers• SAP PO 7.5 Landscape Implementation Project - 100% completed• SAP Solution Manager 7.2 Implementation Project - 100% completed Show less

• 

  BHive.one

  Apr 2021 - now

  • Co-Founder & CCO

    Apr 2022 - now

  • Platform Administration & Operation Manager

    Apr 2021 - now