Bhaskar Roy

Experience

• 

  Conrad Pune

  Nov 2017 - Mar 2018

  Trainee
• 

  TripCart Tours & Travels India LLP

  Aug 2021 - Jan 2022

  Travel Consultant

  Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps. Sell the appropriate tour package to the right customer.

• 

  AirIQ

  Mar 2022 - Aug 2022

  Support Executive

  Provide dedicated assistance to agents using the AirIQ B2B portal, focusing on fixeddepartures. Offer timely support for flight cancellations and changes, ensuring swift and accuratesolutions. Ensure compliance with company policies while liaising with airlines to address agentinquiries. Analyze and resolve challenges related to flight adjustments, maintaining agent satisfaction and smooth operations.

• 

  TripCart Tours & Travels India LLP

  Aug 2022 - now

  Negotiate optimal rates with Destination Management Companies (DMCs) to curatecompetitive travel packages while maintaining strong supplier relationships. Share negotiated rates and comprehensive package details with the sales team, enablingeffective client presentations and informed decision-making. Confirm and align travel packages with client expectations, liaising with DMCs to ensure accuracy and client satisfaction. Act as a mediator between DMCs and clients, resolving any trip-related issues througheffective negotiation for positive outcomes. Drive the creation of new travel products, conduct market research, and monitor ongoing trips through group chats to ensure exceptional guest experiences. Show less

  • Product Manager

    Oct 2022 - now

  • Travel Consultant

    Aug 2022 - Oct 2022