Sujay Kumar V (He/Him)

Sujay Kumar V (He/Him)

Technical Support Specialist

Followers of Sujay Kumar V (He/Him)264 followers
location of Sujay Kumar V (He/Him)Bengaluru, Karnataka, India

Connect with Sujay Kumar V (He/Him) to Send Message

Connect

Connect with Sujay Kumar V (He/Him) to Send Message

Connect
  • Timeline

  • About me

    Senior Technology Manager @ Mashreq Bank | ITSM, Agile, People Management

  • Education

    • Army public School

      -
      Bachelor's degree General Studies
  • Experience

    • Wipro

      Jul 2009 - Nov 2010
      Technical Support Specialist
    • Magna Infotech - A Quess Company

      Dec 2010 - Jun 2011
      Desktop Engineer

      Deployed at "ANZ Operations Technology & shared service"

    • ANZ

      Jun 2012 - Jul 2014

       Providing second level technical support over the phone to all IT & Business Users. Escalating incidents / issues where necessary to next level support. Troubleshoot Branch network or server outages and tracking outages. Create & maintain user/objects on Active Directory. Updating support documents & knowledge base Mentoring & providing assistance to frontlines. Creating the shift roster every month for the team according to the requirement. Rebuild malware infected, workstations & profiles. Advanced troubleshooting steps to fix any issues related to OS or applications supported. And work on Service improvement. Show less

      • Service Desk Analyst

        Jun 2011 - Jul 2014
      • Senior Service Desk Analyst

        Jun 2012 - Jun 2012
    • ANZ

      Oct 2014 - Jul 2022
      • Product Owner

        Aug 2021 - Jul 2022
      • Employee Journey Ext

        Aug 2019 - Jul 2022
      • Chapter Lead

        Jan 2019 - Aug 2019
      • Team Lead

        Feb 2016 - Aug 2019
      • Techinal lead

        Oct 2014 - Feb 2016
    • Mashreq

      Jul 2022 - now
      Senior Technology Manager
  • Licenses & Certifications

    • ITIL V3 Foundation

      APMG International
      Dec 2011
    • Professional Scrum Master I

      Scrum.org
      Nov 2017
      View certificate certificate
    • Six Sigma: White Belt

      LinkedIn
      Oct 2023
      View certificate certificate
    • Lean Six Sigma Foundations

      LinkedIn
      Oct 2023
      View certificate certificate
    • Microsoft Certified IT Professional

      Microsoft
      Aug 2011
    • Leveraging Generative AI for Project Management

      LinkedIn
      Sept 2023
      View certificate certificate