Sujay Kumar V (He/Him)

Experience

• 

  Wipro

  Jul 2009 - Nov 2010

  Technical Support Specialist
• 

  Magna Infotech - A Quess Company

  Dec 2010 - Jun 2011

  Desktop Engineer

  Deployed at "ANZ Operations Technology & shared service"

• 

  ANZ

  Jun 2012 - Jul 2014

   Providing second level technical support over the phone to all IT & Business Users. Escalating incidents / issues where necessary to next level support. Troubleshoot Branch network or server outages and tracking outages. Create & maintain user/objects on Active Directory. Updating support documents & knowledge base Mentoring & providing assistance to frontlines. Creating the shift roster every month for the team according to the requirement. Rebuild malware infected, workstations & profiles. Advanced troubleshooting steps to fix any issues related to OS or applications supported. And work on Service improvement. Show less

  • Service Desk Analyst

    Jun 2011 - Jul 2014

  • Senior Service Desk Analyst

    Jun 2012 - Jun 2012
• 

  ANZ

  Oct 2014 - Jul 2022

  • Product Owner

    Aug 2021 - Jul 2022

  • Employee Journey Ext

    Aug 2019 - Jul 2022

  • Chapter Lead

    Jan 2019 - Aug 2019

  • Team Lead

    Feb 2016 - Aug 2019

  • Techinal lead

    Oct 2014 - Feb 2016
• 

  Mashreq

  Jul 2022 - now

  Senior Technology Manager