Emmanuel Odera

Experience

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  The Nairobi Hospital

  Jan 2019 - Sept 2019

  ICT intern

  IT support work. I offered the first level of support to Twooutpatient centers namely; Southfield outpatient center andcapital center Outpatient center. This included troubleshootingissues in all the systems they used such as the HospitalManagement system they used, the various department systemsand the network systems and configurations.Software development. I developed an events system for the hospital. This is a system that could help the employees registerto attend any event that the hospital had. Show less

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  Java House Africa

  Oct 2019 - Mar 2020

  Web Developer

  System Administration. I was supporting both financial systems and the point of sales systems that the franchise is using. This involved configuring changes that would affect all branches, designing the point of sales interfaces and offering first level support to users having a hard time working with the systems. I offered this support to all branches in Kenya, Uganda and Rwanda..Software development. I developed a network sign-in module forthe franchise's wifi network. This helped to capture customers’details everytime they visited the outlets. Show less

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  Kylix Technologies

  Nov 2020 - Feb 2021

  System Developer

  Spearheaded the development of multiple modules within the OdooERP system.Engineered innovative modules, including an Attendance modulefacilitating the daily capture of employee worked hours.Automated the calculation and reporting of worked hours and daysfor individual employees.Integrated Ionic mobile apps with the Odoo ERP system, ensuringsmooth data interchange between the two platforms.

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  Computerware Technologies

  Jun 2021 - Jan 2022

  Technical Officer

  Provided first-level support to diverse clients.●Conducted device installations, software installations, updates,and network configurations.●Delivered comprehensive client support tailored to their specificneeds.Designed and developed websites for both the organization and its clients

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  Novel Technologies (EA) Ltd

  Jan 2022 - Mar 2022

  Assistant Systems Analyst

  Analysis of potential business ventures and application of tenders●Web development. I develop websites for the organization andclients of the organization

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  Viamo

  Mar 2022 - now

  Provide technical support to clients and partners while ensuringthe availability of critical platform services and SaaS applications.●Train support team members and create documentation for commontechnical issues and solutions.Facilitate Incident postmortems and prepare Incident reportswith RCA, which adds to the team's knowledge base.●Configured New Relic application performance monitoring tool toaid in detecting and troubleshooting application issues.●Investigate and resolve critical customer issues, resulting in an85% reduction in resolution time●Collaborate with Engineering and NOC teams to diagnose andresolve repetitive customer issues, reducing the number of repeat tickets by 95% month-on-month Show less

  • Product Support Engineer II

    Nov 2024 - now

  • Product Support Engineer

    Mar 2022 - now